Tools

  • Activity diagram: a method of representing a process model to represent how a business operates
  • Affinity chart: synthesizes large amounts of data by finding relationships/themes between ideas to discover common themes, connections, or root causes
  • Context diagram: show the interactions between a system and other actors (external factors) with which the system is designed to interface
  • Fishbone diagram: illustrates the cause of a specific event, typically used for quality control or root causes
  • Prioritization techniques: MoSCoW, priority matrix, priority scale, voting
  • Process and data modelling tools: process flow diagram, cross-functional process flow diagram, data flow diagram, state diagram, entity-relationship diagram (ERD), class diagram, data dictionary
  • Identifying roles and responsibilities: (RACI/RASCI)
  • Use case: tool for capturing functional requirements of the system

Additional information can be acquired through the Business Analysis Body of Knowledge (BABOK) and from the Project Management Body of Knowledge (PMBOK).