Ongoing
Service/support type |
Time frame | Notes |
---|---|---|
Account set up | 48 hours notice |
Account request form Accounts include…
Notify MFCF if the user need access to group research machines |
New equipment consultation | 1 week notice |
Must be done for all new equipment New faculty should arrange for an initial consultation to learn about available services and provide specifications for computer equipment they will purchase |
Purchasing | 6-10 weeks for delivery |
Timeframe depends on equipment and vendor |
Set up | 1 week after arrival | |
Deployment | Mutually agreed time | MFCF will deliver equipment and complete any setup that requires the user to be present |
Bulk moves | 3 weeks notice |
Submit a spreadsheet with the following
|
Mac mini moves | 72 hours for reimaging |
Update the FMP database |
Network connections | 24 hours notice | Following infomation is required:
|
Offboarding | 1 week notice |
Submit an RT for account of person leaving the University and include:
|
New term
Service/support type | Time frame | Notes |
---|---|---|
Equipment moves for URSA, Grads, Visitors | 2 weeks before |
Submit an RT |
Update Grad FMP database for reimaging of Mac minis | 2 weeks before | |
USRA accounts | 5 days before |
In request, include...
Notify MFCF if the USRA needs access to group research machines ID is needed to pick up password from Help Centre |
Year end
Service/support type | Time frame |
---|---|
Submit RT for equipment purchases | 8 weeks before |