Student Profile: Nour Saad

Thursday, January 21, 2021

Nour SaadIn her third and fourth year, Nour Saad had the opportunity to work for Blackberry Ltd. Rather than applying to this job through a job site, though, Nour instead attended an information session at UW where she got the chance to connect with one of the managers and leave a good impression that led to scheduling an interview  at the Blackberry offices in person, in order to secure her position. After the interview, it was decided that, based on Nour’s experience and conversational ability, she would be a good fit for a customer service role.

During her two terms there, Nour worked as a Premium Service Manager, which was a specialized customer support position. Most of her coworkers had been there for over ten years, and were wary, at first, about having a co-op student in their department, but soon warmed up to Nour as the term progressed.

While she was there, Nour handled between five and ten international accounts. Nour recounted being nervous during her first few weeks as she started to handle important clients, but she was able to incorporate her PACS learning into her work. Being considerate, quick on her feet, and empathetic are some qualities that she attributed to her PACS degree. Her degree was also helpful in addressing conflicts that came up around the office, as well as when she was aiding international clients, where cultural differences play a major role in meeting the client’s needs.

It’s important to speak up, ask questions, and try to learn new skills whenever possible. Learning on the job is a great way to develop important abilities for the future.

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