Business processes are a collection of interrelated tasks which accomplish a particular goal. These are typically represented with a diagram (process flow is the most typical)
A business process can be decomposed into sub-process(es)
Business processes are designed to add value for the customer and should not include unnecessary activities
Documentation should include the process flow diagram, a description of parent business activity/process (if applicable), a text description of the process, triggers, inputs, outputs, and participants
The current business processes model becomes the baseline model and is the starting point for documenting changes to the business process(es). The following information is required to document the baseline:
Desired outcome of the process
Start and end points (customer need and customer need fulfillment)
Activities to be performed
Order of activities
People who perform the activities
Documents and forms used and exchanged between functions and from customers and suppliers