The Student Medical Clinic offers health care visits with both male and female doctors and nurses. Our offices are located at the Health Services building across from the SLC and you can contact us by phone at 519-888-4096. For those who are unable to call due to accessibility concerns, please e-mail firstname.lastname@example.org indicating that you are unable to book by phone. Please note that this email address is not monitored 24/7 and cannot support urgent or emergency requests. Visit the Hours page to find more information on service times. Make sure you bring your health card to all appointments.
We encourage you to book an appointment so that we know you are coming and can provide the best possible care. Depending on an assessment of the urgency of your concern, you might be able to see a doctor or nurse practitioner the same day or we will usually schedule an appointment within 2-3 days. For prescription refills please make sure to book an appointment in advance with the doctor who gave you the prescription.
Walk-in medical appointments are currently unavailable. To book an appointment please call ahead, no appointments will be booked in-person.
If you need to cancel or change your appointment for any reason, 24 hours notice must be given. For psychiatrist appointments, 48 hours notice must be given. If you do not give notice and do not come for your appointment, you may be subject to a missed appointment charge.
Arriving late for your appointment could result in having to reschedule your doctor's appointment, a missed appointment charge, and longer waiting times for yourself and others. To cancel or report a late appointment, please call 519-888-4096.
Gender Affirmative Care
To serve our trans and non-binary identified student’s health needs, Health Services is revising our current care model to offer gender affirmative care. The aim is to establish gender identity supports, coordinate transition related care, and to work toward dedicating our clinic as a gender affirming safe space. Currently, transition related primary care at Health Services is supported by select physicians, nurses, and a dietitian.
Read more about our primary care provision and transition related services for trans and non-binary students on our Gender Affirmative Care page.
Verification of Illness Services
University of Waterloo verification of illness certificates are available from Health Services for students who are unable to attend labs and examinations or are late with major assignments.
For more information, visit the Verification of Illness page.
Mental Health Office
With a referral from a Health Services physician, you can schedule an appointment with a psychiatrist in the mental health office. Our mental health nurse is also located in Health Services and can provide help with transition of care and phone safety checks. Counsellors from Counselling Services also work in the mental health office and you can schedule your appointments there if you prefer.
Sexually Transmitted Infection Testing
Confidential STI testing, counselling and health monitoring.
Pregnancy and Birth Control
- Family planning
- Birth control dispensary
- Emergency contraception (morning after pill)
- Pregnancy tests
- Birth control counselling and options
- Same-sex couples
- LGBTQ2S patients and pregnancy
Other Wellness Services
- On-site Laboratory with Venipuncturist
- Nursing Services
- Allergy Injections
- Wart Clinic
Important information on keeping your Medeo account secure (2FA)
As a client of Campus Wellness, you may be using Medeo for virtual care, online booking and/or secure messaging. We suggest you setup your Medeo account security using 2FA with the following instructions:
- Log into Medeo.
- In the top right corner, click on the person symbol. Select ‘My Account’ from the drop-down menu.
- In your ‘Password & Security’ section, click ‘Phone Verification’.
- 2FA (or 2-Step Verification) is a second layer of security for your login. Click ‘Start Setup’.
- Enter your cell phone number. You must include +1 in front of your number e.g. +15193234453
- A ‘Setup Pin Code’ (4 digits) will be sent to your cell phone. Enter the code. Click ‘Finish’.
- Once 2FA (or 2-Step Verification) is setup, you’ll see a green bar with ‘Turned ON’.
- When you sign-in to Medeo next, a pin code will be sent to your cell phone.