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Susan Baker, Manager, Conflict Management Certificate Program.

Jennifer Ball


Jennifer Ball, PhD, RPP, MCIP, holds a PhD in Rural Studies, with a focus on Sustainable Rural Communities, from the University of Guelph.

Jennifer Beaudin believes that building genuine and trusting relationships is at the core of establishing a partnership which promotes empowerment, change and growth. In her 10+ years supporting various vulnerable populations, she have witnessed the power that relationships have on individuals’ empowerment and belief that they can heal and lead happy, fulfilling lives.

Cayla Charles


Cayla Charles is a Consultant with Credence and Company. Cayla brings over 13 years of experience implementing Change Management and Dispute Resolution strategies within public sector workplaces, private sector businesses, and not-for-profit organizations.

Kevin Lanctot


Kevin Lanctot's (PhD) mediation background began in 1992 and includes work with the University of Waterloo, Community Justice Initiatives (CJI) in Kitchener-Waterloo and Community Boards in San Francisco. He currently works with CJI where his experience focuses on two areas: community mediation and victim offender mediation with an emphasis on restorative justice.

Barbara Landau

Scholarship Supporter

Dr. Barbara Landau, PhD, LLB., LLM., CMed, President of Cooperative Solutions, is a psychologist, lawyer, and an accredited family mediator - Family Mediation Canada (FMC), as well as a certified comprehensive family mediator from Alternative Dispute Resolution (ADR) Institute, and trainer.

Paul Okoye


Paul Okoye, a consultant with Credence and Company, Waterloo, bringing to the team his background in organizational change, culture transformation, organization design, and training. A trusted business advisor with over 15 years of management consulting experience, Paul has worked with a number of global business strategy firms.

Kay Pranis


Kay Pranis is a leader and trainer in restorative justice, specializing in peacemaking circles. She served as the restorative justice planner for the Minnesota Department of Corrections from 1994 to 2003. Since 1998, Kay has developed and conducted circles training not only in the justice system, but also in education, faith communities, social services and neighbourhood settings.

Shadell Permanand has been a trainer in culture, diversity and conflict resolution with the Certificate Program in Conflict Management at Conrad Grebel University College since 2005. Shadell currently resides in Chicago, Illinois, USA and works as a Diversity and Conflict Resolution Consultant for various clients in Canada.

Betty Pries

Betty Pries, PhD, MTS, C. Med. As Co-Founder and CEO at Credence & Co., Betty brings a wealth of experience to her work, having worked with a wide range of organizations, both nationally and internationally.

Rick Russell BA, LLB, CMed, Fellow at IAM has been working full time in the dispute resolution field for 22 years, first as the ombudsman to McMaster University in Hamilton, then as a commercial mediator. In 1993, he co-founded Agree, a full service conflict management firm. 

Shelley Schanzenbacher is on staff with Community Justice Initiatives where she is the Restorative and Transformative Mediator, Schools Coordinator and Restorative Workplace Coordinator. In this role she has the opportunity to offer communities a chance to restore and rebuild their relationships.

Jason Spencer



Jason Spencer, (BA) is currently Mediation Program Coordinator at Community Justice Initiatives (CJI). Jason has completed the Certificate of Conflict Management and Mediation and has gone on to complete all the requirements for accreditation as a Family Mediator. Through living in community, Jason has discovered two common responses to conflict. Resilient people build consensus as they collaborate to solve the problem.

Jeremy Steffler, MASc, PEng, is a graduate of the Certificate in Conflict Management and Mediation offered at Conrad Grebel University College and a certified Personality Dimensions® trainer.

Shelley Stirling-Boyes BA (Hons), AccFM is an Associate with Agree Incorporated.  Her services include workplace and family mediation, workplace assessments, conflict management coaching and partnering facilitation services. She also specializes in the development and delivery of customized conflict management and communication skills training.

Rebecca Sutherns PhD, CPF, is the founder and principal of Sage Solutions – a Guelph-based consulting firm that specializes in customized facilitation, strategic planning, stakeholder engagement and coaching services.

Heather Swartz (MSW) is a Partner with Agree Incorporated, a conflict management firm providing a broad range of dispute resolution services since 1993. Heather’s practice includes workplace and civil mediation, conflict coaching, workplace assessment and investigation services, facilitation and customized training in conflict management and union-management relationships. Heather is the 2017 recipient of the ADR Institute of Canada (ADRIC) Lionel J. McGowan Regional Award of Excellence.


Margaret Van Herk Paradis is the co-founder and president of Credence and Company. Marg specializes in supporting organizations to address conflict, transform organizational culture and clarify organizational mission, vision and values using training, facilitation, coaching and mediation for groups and individuals.

Mark Weber


Mark Weber, PhD, MBA, MA  is the Eyton Director of the Conrad School of Entrepreneurship & Business at the University of Waterloo (UW), ranked Canada’s most innovative university for 26 consecutive years. Prior to his current role, Mark was the inaugural Director of the Graduate Diploma in Social Innovation at UW and served on the faculty of the Rotman School of Management and UTM at the University of Toronto.