Culture, Diversity and Conflict Management

Shadell Permanand






Diversity is a global reality today. As a result, cultural fluency is increasingly important in our communities, workplaces, schools, and faith communities. The influence of culture when determining your conflict resolution approach is also an important skill encouraged by accrediting bodies in the mediation profession.

The goal of this workshop is to help you:

  •  understand different aspects of culture and diversity
  •  explore how experiences of exclusion and inclusion manifest
  •  consider and discuss how power, privilege, bias and
     disenfranchisement can impact intercultural conflict.
  •  develop your own cultural fluency.
  •  promote inclusion and use tools provided to manage interpersonal
     communication and conflict affected by cultural differences.
  •  practice skills through an intercultural mediation simulation

Day 1

  • Definitions of culture, diversity, exclusion and inclusion
  • Cultural continuum
  • Conflict and culture brainstorm
  • Culture and power
  • Flower power exercise: exploring power differentials,privilege, bias and disenfranchisement
  • baggage/bias
  • Assumptions and stereotypes
  • What mainstream mediation models may miss
  • Difference cultural approaches to conflict resolution
  • Conflict resolution in an intercultural context
  • Debunking 'normative communication skills
  • The Ambassador's role-play


    Day 2

    • Values and assessment
    • Case-studies
    • Small group analysis
    • Case-study reports
    • Anti-oppression in the context of mediation
    • Role-play preparation
    • Mediation Process Summary
    • Case development
    • Role-play
    • Cultural Fluency: Important tips


    "Fantastic experience. Feel enriched. Many thanks."


    "This is one of the best, if not the best, training I have had. Thanks."


    " of the most inspiring training I have ever participated in..."