Understanding Conflict Foundations

Betty Pries

May 13-14, 2024

8:30 am - 4:30 pm

Conrad Grebel University College

$675.00 + HST (Check online registration for applicable price discounts)


Marg Van Herk Paradis

October 8 - 11, 2024

9:00  am - 12:30 pm


$695.00 + HST (Check online registration for applicable price discounts)

REGISTRATION  (October online)

This highly interactive and educational workshop invites you to consider the building blocks that create conflict and those that assist or detract in conflict's resolution. The workshop includes reflection, conversation, and exercises as conflicts are studied and models for addressing conflicts are considered. Significant time will be given to skill building for effective speaking and effective listening. This foundational workshop is valuable for all individuals; case studies will apply conflict principles to a variety of settings including the workplace and the community.

This is a required course in the Certificate in Conflict Management.

Participants arrive with questions such as:

  • How can I manage conflict "in the moment"?
  • How do we keep focused on the the problem?
  • How do we learn to "step back" and motivate others to engage?
  • How do we manage 'old' conflicts, and uncover underlying issues?
  • How can we deal effectively with conflict early and constructively to avoid escalation?
  • How can we move beyond "stuck"?
  • What is the impact of organizational culture on conflict management styles?

Day 1  (OR Mornings 1 & 2)

  • Conflict Analysis
  • Systems Theory
  • Managing Incident-Based Disputes
  • Power and Conflict
  • Closing

Day 2 (OR Mornings 3 & 4)

  • Managing Issue Based Disputes
  • The Gift of Resistance
  • Framing and Re-Framing
  • Skills for Tackling Tough Conversations
  • Closing


"I found the structure of the class (online) very cohesive, the concepts introduced flowed naturally after one another. I found that splitting up into break out rooms at the beginning of class really helped to open the discussion up to the larger group."

"I found the tools and case studies explanations particularly helpful. Ample time to explore questions together created lots of engagement and involved real life situations. Great facilitation by Paul.

In person participant Fall 2022

"Good group dynamic and discussion, with non judgemental advice and dialogue. A great learning experience on a personal and professional level."

"Paul was excellent: Respectful, knowledgeable, present, compassionate, funny, attentive and highly skilled teacher."

In person participant Fall 2022

A Word from the Manager

This introductory level workshop attracts professionals, practitioners, and students, as a practical professional development opportunity or for personal satisfaction. Participants in Grebel’s Conflict Management Certificate Program come from the Waterloo Region, travel from across Ontario, and attend virtually from across the globe. People who work in fields such as human resources, diversity equity and inclusion, health, education, law, and social services find that this training teaches practical skills that complement their lived or academic experience.  Participants may take individual workshops or work toward a certificate in Conflict Management and Mediation or Conflict Management and Congregational Leadership.