MFCF service page for staff

MFCF services for staff

Time requirements for MFCF services

List of services:

Accounts

Accounts request form for new accounts and extensions, 48 hours notice
Have an on-boarding and off-boarding procedure (inform of us arrivals and departures for staff, faculty, and post docs)

Printing

MFCF will handle access to printers through request tracker (RT)
Repairs and hardware problems call CSR 519-570-0066

Software

FileMaker purchased from IST Webstore
Adobe lisences
- Use campus license for Acrobat Pro (choose School or Company at login)
- Use VIP license from W Store for Creative Cloud and through MFCF for other Adobe products (choose Personal at login)

Equipment moves

Submit RT
To be done by MFCF but keep track of who is moving, where and with which computer and to make sure it has the correct network IP
Equipment moves with the person because they have admin perms on a particular machine

Email

Automatic with HR status
Visitors do not get UW email accounts unless needed to access UW resources. e.g. Library

Connect from home with VPN

Shared drives and remote connections to windows.math

File storage – contact MFCF

Being migrated from S: shared drives to SharePoint for shared files
- Math-SharedDrives for role-based shared files
- math-dept SharePoint sites are for department wide access
Your manager should let you know which process is being used. MFCF can confirm and give instructions.
OneDrive for personal storage, but will go away once you leave campus

Staff equipment purchases

Desktop computers
New staff and Faculty Admin positions, purchases are the responsibility of the department
Six-year replacement is on the DOM rollover program, initiated by MFCF

Services for Graduate students

Grad computers (Mac minis)

Keep track once a term of which grad is using which Mac mini
Work with MFCF to determine yearly budget
SAS offers choice of Windows, Mac mini, Linux or bring your own
Machines should be wiped in-between students

Events and PhD Thesis support

RT is submitted by MGO, MFCF will assign a dept rep to create the Teams and coordinate the event with the committee members
MFCF on hand for technical trouble-shooting only
Equipment should be borrowed through ITMS

Grad orientation sessions

- To be held early each Fall term
- Sent out to each department for reference