Below is an Aspiration Statement and definition from Partnering Together for Change at Bloomington Cove:
Statement: Bloomington Cove values and nurtures open, honest, accessible and timely communication.
Definition: Family, staff and residents have awareness of staff roles and responsibilities and of the values, wishes, history, and interests of each other. Communication is consistent and information is available for all residents, staff, families and the broader community. Staff members communicate with one another and family members and residents in a way that recognizes residents’ rights to confidentiality and honours family relationships.
Bloomington Cove is committed to being transparent and to providing and receiving consistent feedback. Individuals will respond to feedback with clear action. Staff and families have the time, knowledge and training they need to care well; formal and informal training is ongoing. Information is shared in diverse, creative and accessible ways using technological tools and through human interaction.