Understanding Team Conflict

Overview

In this module, students learn to recognize the stages of team development, the role of conflict in teams as well as when and why different types of potential conflicts can occur. They learn conflict mitigation strategies aimed at reducing or resolving relationship conflict, and dealing with difficult behaviours.

Topics & Skills

Students will learn to recognize differences among team members needs and perspectives as well as when and why different types of potential conflicts can occur. They will then learn various strategies aimed at reducing or solving relationship conflict.

Students will develop the following skills:

• Adaptability
• Shared Mental Models
• Conflict Resolution

Learning Outcomes:

By the end of the session students should be able to:

1. Understand when and why different types of conflict might occur
2. Recognize differences among team members needs and perspectives
3. Implement individual strategies aimed at reducing or solving conflict

Tools 

Team Dynamics Matrix, Conflict Mitigation Strategies