Contact us

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Mail or visit

Student Success Office, University of Waterloo 

South Campus Hall, second floor

200 University Avenue West

Waterloo, ON

N2L 3G1

Phone

519-888-4567 ext. 84410

Email

For general inquires, send a message to success@uwaterloo.ca. 

For immigration inquiries, submit your question through our ask an immigration consultant web form.

Office hours

We're open Monday, Wednesday and Friday, 8:30 a.m. - 4:30 p.m.; and Tuesday and Thursday, 8:30 a.m. - 6:00 p.m.

Immigration consulting hours

Same-day appointments

Monday to Friday, 10:00 a.m. - 4:00 p.m. You can now book a same-day appointment on Portal. 

Follow-up appointments 

If you have recently visited a consultant, you can email them directly to ask for a follow-up appointment.

Please bring either original, paper or an electronic copy of your passport, study permit, temporary resident visa (Canada visa in passport), and work permit (if you have one) to your appointment.