Contact us

We want to hear from you! 

Visit or mail

Student Success Office, University of Waterloo 

South Campus Hall, second floor

200 University Avenue West

Waterloo, ON

N2L 3G1

Phone

519-888-4567 ext. 84410

Email

For general inquiries, send a message to success@uwaterloo.ca. 

For immigration inquiries, submit your question through our ask an immigration consultant web form.

Office hours

We're open Monday, Wednesday and Friday, 8:30 a.m. - 4:30 p.m.; and Tuesday and Thursday, 8:30 a.m. - 6:00 p.m.

*Hours may differ during reading week and winter break.

Immigration consulting hours

Same-day appointments

Monday to Friday, 10:00 a.m. - 4:00 p.m. You can now book a same-day appointment on Portal. 

Follow-up appointments 

If you have recently visited a consultant, you can email them directly to ask for a follow-up appointment.

Please bring either original, paper or an electronic copy of your passport, study permit, temporary resident visa (Canada visa in passport), and work permit (if you have one) to your appointment.

Information and privacy: questions regarding the collection of information on this form can be directed to the form administrator.

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Your input and feedback are very important as we look to improve and expand the services and resources available to students on campus. All feedback will be summarized and kept in confidence, and only used to inform how we can improve our office. We look forward to hearing from you.
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