We want to hear from you! 

Student Succes Office Live Chat

Monday to Friday 9 a.m. - 1 p.m. and 2 - 4 p.m.

Chat online with an SSO staff member. They'll be happy to answer your questions or point you to the information you're looking for.


Student Success Office, University of Waterloo

South Campus Hall, second floor

200 University Avenue West

Waterloo, ON

N2L 3G1

Office hours

Monday to Friday 8:30 a.m. - 4:30 p.m.



519-888-4567 ext. 84410


For general inquiries, send a message to success@uwaterloo.ca

For immigration inquiries, submit your question through our ask an immigration consultant web form.


Social Media

@uwaterloolife (Instagram, Facebook and Twitter)

Immigration consulting hours

Same-day appointments

Monday to Friday, 10:00 a.m. - 4:00 p.m. You can now book a same-day appointment on Portal. 

Follow-up appointments

If you have recently visited a consultant, you can email them directly to ask for a follow-up appointment.

Submit a question

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For immigration and travel inquiries, submit your question through our ask an immigration consultant web form.

Your input and feedback are very important as we look to improve and expand the services and resources available to students on campus. All feedback will be summarized and kept in confidence, and only used to inform how we can improve our office. We look forward to hearing from you.
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