Contact us

" " Chat with us

Chat online with our front desk assistant from Monday to Friday, 9 a.m. - 1 p.m. and 2 - 4 p.m. They'll be happy to answer your questions or point you to the information you're looking for. 

For immigration inquiries, submit your question through the ask an immigration consultant web form.

" " Ask us

Complete the form to contact the front desk assistant. We will respond to your question via email within 1-3 business days. You can also email us directly at success@uwaterloo.ca.

Information and privacy: questions regarding the collection of information on this form can be directed to the form administrator.

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For immigration and travel inquiries, submit your question through our ask an immigration consultant web form.

Your input and feedback are very important as we look to improve and expand the services and resources available to students on campus. All feedback will be summarized and kept in confidence, and only used to inform how we can improve our office. We look forward to hearing from you.
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" "In person

Second floor of South Campus Hall (SCH)

Hours: Monday to Friday, 8:30 a.m. - 4:30 p.m.

" "Phone

519-888-4567 ext. 84410

Hours: Monday to Friday, 8:30 a.m. - 4:30 p.m.

" "Immigration consulting

Book a same-day appointment in Portal for one-on-one immigration support. Available for new or current Waterloo students, or new alumni within eight months after your final study term. Learn more.

To book a follow-up appointment, contact your immigration consultant directly.

" " Mail

University of Waterloo
Student Success Office
South Campus Hall, second floor
200 University Avenue West
Waterloo, ON
Canada N2L 3G1