Contact us

We want to hear from you! 

Mail

Student Success Office, University of Waterloo

South Campus Hall, second floor

200 University Avenue West

Waterloo, ON

N2L 3G1

Phone

519-888-4567 ext. 84410

Email

For general inquiries, send a message to success@uwaterloo.ca. 

For immigration inquiries, submit your question through our ask an immigration consultant web form.

Office hours

In-person operations of the Student Success Office are closed indefinitely due to COVID-19 precautions.

Immigration consulting hours

Same-day appointments (ONLINE ONLY)

Monday to Friday, 10:00 a.m. - 4:00 p.m. You can now book a same-day appointment on Portal. 

Follow-up appointments (ONLINE ONLY)

If you have recently visited a consultant, you can email them directly to ask for a follow-up appointment.

Please have either original, paper or an electronic copy of your passport, study permit, temporary resident visa (Canada visa in passport), and work permit (if you have one) on-hand for your appointment.

Information and privacy: questions regarding the collection of information on this form can be directed to the form administrator.

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For immigration inquiries, submit your question through our ask an immigration consultant web form.

Your input and feedback are very important as we look to improve and expand the services and resources available to students on campus. All feedback will be summarized and kept in confidence, and only used to inform how we can improve our office. We look forward to hearing from you.
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