About this course
As someone who delivers high levels of customer service, you're an important ambassador for your organization. But do you truly feel empowered and capable in your role? In this six-week online course, you'll discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You'll learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate your customers' needs. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your business.
You may already understand that top-notch customer service begins with knowing your customers and their demands, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? We'll take a look at answering that question, as well as identify how your customer service currently stacks up, and how you can improve on even the sharpest of service policies. Plus, you'll learn how to communicate, resolve complaints, and build long-lasting customer service programs, all in six easy weeks.
Offered to: Public
Cost: 190 + tax
Time requirement: 6 weeks + 2 weeks to complete final exam