Questions?
Please email coronavirus@uwaterloo.ca.
Public Health guidance and University of Waterloo operations may have changed. For the most up-to-date information, please visit our COVID-19 frequently asked questions.
This message was originally sent by Information Systems and Technology to students who have indicated Chinese nationality in Quest.
If you are living and studying in China, we are aware that you can experience slow connections, increased latency, and inconsistent access while using our learning technologies. Impacts may be significant, so Waterloo has engaged a service from Alibaba (within China) to improve network flows in and out of China via their VPN.
As you will know, the degree of improvements can vary depending upon your home province and your home residential internet speed, but we expect this should make improvements for everyone.
Please note that the service is meant to be used only for learning technologies (such as LEARN, Crowdmark, PebblePad, Bongo), and just those applications will be enabled on the VPN. It does not lift restrictions on resources are not generally available to you.
Please use the steps outlined in this support article to access the new VPN.
Note, we are sending this notice to all students who have indicated Chinese nationality in Quest, because we do not know where you are living for the spring 2020 term. If you are not studying in China this term, you may disregard this message.
For any questions or concerns, please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.
Please email coronavirus@uwaterloo.ca.
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.