Frequently asked questions

All in-person exams for winter term 2020 are cancelled. Instructors are working on alternative ways to administer exams. Students will be contacted directly by their instructors with directions.

For spring term 2020, there will be a limited  one-week exam  period, ending August 15, 2020, during which there may be online exams or final assessments due.

Revised undergraduate important dates to note:

• April 2-3: Drop/Add Period begins with gradual appointments in Quest
• April 4 to May 25: add period for all students
• April 8: tuition fee bills viewable in Quest
• May 11: classes and co-op work terms begin
• May 15: deadline to pay tuition and fees or become fees arranged
• June 1: last day to drop classes with 100% refund

Revised graduate studies important dates to note:

• April 6 – May 31: Class enrolment period (revised from March 30-May 24) 
• April 8:  tuition fee bills viewable in Quest 
• April 8:  end of winter 2020 term evaluations begin - no on campus exams 
• April 25:  end of winter 2020 term evaluations conclude 
• May 11:  spring term begins, including classes and co-op work terms (revised from May 4) 
• May 15:  deadline to pay tuition and fees or become fees arranged (revised from April 24) 
• May 16: Late fees begin (revised from April 25) 
• June 1:  100% tuition and fee refund deadline (revised from May 22) 

Planned research milestones for graduate students such as comprehensive exams and PhD defences may continue as planned. Students should contact their supervisor or associate dean, graduate studies to discuss any changes.

We urge you to return to Canada or, if you are from a different country, to return to your home country if you feel more comfortable there.  

We need you to contact  safetyabroad@uwaterloo.ca  to tell us if you will return to Canada, to another location or stay where you are. We also need you to give us up to date contact information so that we can contact you quickly if the situation escalates unexpectedly. 

The Government of Canada is now advising everyone  to avoid non-essential travel outside of Canada until further notice. They have also asked people overseas to consider returning to Canada earlier than planned as options are becoming more limited. 

If you make the decision to end your exchange or externship early, we will work with your host institution to make sure that you get the academic credits you need.

We want you to have the best learning experience during these times of unprecedented change while ensuring you make progress towards earning your degree. Instructors have been provided an option to offer students a CR or NCR if not enough information is available to assign numeric grades. Instructors can elect to choose this grading plan and it will apply to all students in the course.

Students will also have the option to convert a numerical grade to a CR or NCR without a regular petition. The University will be working with Faculties to develop a simple method for you to convert your grade for a limited time after the end of the term, should you decide to do so. We will also be providing you with information you need to consider when making this decision. More information on this process will be coming soon.

Please read the full statement on CR/NCR online.

Waterloo was an early innovator in online learning and alternative delivery. We have been offering students online courses for more than twenty years. Approximately 20 per cent students at Waterloo already do some or all of their education online. We have a great deal of expertise and will be mobilizing our professors across campus to offer you a quality experience while the world continues to change.

The changes to the Spring Term format did require some other changes to ensure we can continue to deliver a high-quality experience. We’ve had to rethink the order in which some of the courses are offered, so that those that must be done in-person can be offered later.

Courses will also continue to be offered by the same, experienced faculty members that provide high-quality education that prepares Waterloo students to lead in an ever-changing world.

Waterloo has been engaged in distance education for more than 50 years and has been doing course delivery online since the late 1990s.

Our school already had over 500 online courses and 25 fully online programs before the recent changes caused by COVID-19 — providing options at both the undergraduate and the postgraduate levels.

After serious reflection and consideration, it is with great disappointment that we inform you that all in-person convocation ceremonies will not take place in June. Your convocation is the culmination of years of hard work, passion, and commitment. You have had the unwavering support of your friends, family, and community – including everyone here at the University.

We want you to know we will confer degrees in June so you can start on the next steps of your career journey.

Virtual Convocation this Spring

We will make sure that you get your diploma most likely in the mail. Please also watch your email inbox in June for your “virtual” convocation.
Please ensure that we have the correct mailing address for you in Quest by June 1, 2020.

Attend a future ceremony in-person

We want to make sure that you have this choice to come back to campus and celebrate your accomplishments.
We hope to be able to welcome you to Convocation in the Fall. However, we do not know exactly when this will be during this period of great uncertainty. We will share more information with you by July 1, 2020.
 

We know that the world has changed in the last few weeks. We remain committed to bringing students the quality learning experience you expect from Waterloo by the faculty members you know.
Tuition supports this commitment, and the University’s commitment to maintain the academic infrastructure and expertise our students rely on. This infrastructure includes the University’s ongoing commitment to the more than 20 per cent of Waterloo students who complete some or all of their education via distance learning, and who have the same tuition levels as students on campus.

While we are not adjusting tuition rates, we are reviewing ancillary fees as some of the physical spaces they occupy are not currently available to students. More information on those fees is expected by April 3.

The decision to move to alternative learning for everyone as a result of the spread of COVID-19 was difficult and done in the interest in public safety. And while that decision affects the way in which education is delivered, it does not affect the standard to which that education is held. Transitioning to remote delivery does not change the amount we will invest in order to ensure academic integrity and quality for our students.
We would like to thank you for your patience during these extraordinary times, and can confirm for you our commitment to delivering a quality education through alternative means as well as ongoing efforts to upkeep infrastructure such as labs to ensure you can seamlessly return to campus as soon as public health advises it is safe to do so.

If you have questions about tuition, please contact The Centre at askthecentre@uwaterloo.ca or 519-888-4567 ext. 42268.

As some of our campus services have been closed or modified during this time period, we are currently reviewing our ancillary fees.

You should expect to hear about reductions in some ancillary fees by Friday, April 3.

Please visit the Student Awards and Financial Aid (SAFA) website for information about available financial aid, processes, and deadlines.

Please note that in-person operations are closed due to COVID-19. Please connect with SAFA at safainfo@uwaterloo.ca or 519-888-4567, ext. 33583.

The University continues to operate the Graduate Student Contingency Bursary to provide emergency support for international graduate students.

To ease the financial burden on students during the COVID‐19 outbreak, the province will temporarily defer loan payments and interest accrual for six months for students borrowing through the Ontario Student Assistance Program (OSAP). These changes will come into effect March 30 and last until Sept. 30. 

To ease the financial burden on students during the COVID‐19 outbreak, the province will temporarily defer loan payments and interest accrual for six months for students borrowing through the Ontario Student Assistance Program (OSAP). 

These changes will come into effect March 30 and last until Sept. 30. 

Yes. All students who choose to end their winter 2020 co-op work term now will still earn their co-op credit.

Please contact your advisor who will support you.  See instructions on how to contact your co-op advisor. 

Please note that your employer is still required to complete a performance evaluation – this can be done after you leave your work term.

Students currently on a winter 2020 work term were asked to communicate their plans by March 16 at 11:00 p.m. The department needs to identify what kind of support students may require in light of this rapidly evolving situation and to ensure up-to-date student location information is recorded.

Students that have missed this deadline will continue to receive support to decide upon the best course of action.

The Government of Canada has advised everyone to avoid non-essential travel outside of Canada until further notice, and has asked people overseas to consider returning to Canada earlier than planned as options are becoming more limited.

As of March 20, Canadian citizens, permanent residents and international students who held a valid/approved study permit as of March 18, 2020 are being allowed back into Canada.

• If you’re a Canadian Citizen or permanent resident: we urge you to return to Canada.
• If you’re a non-Canadian national: you can choose to return to Canada if you held a valid/approved study permit as of March 18. Alternatively, you can return to your home country if you feel more comfortable there.

If you end your winter 2020 co-op work term now, you will still earn your co-op credit. Please contact your co-op advisor who will support you (see instructions on how to contact your co-op advisor). 

In the event of an emergency travel situation, we suggest you always check with your insurance provider to see if they can cover your return trip; often times insurers require you to go through them to rebook travel home in order to get reimbursement.

If your insurance provider is unable to assist, reach out to the agent, airline or provider you used to book your travel. Many have policies around switching flights or giving credits for rebooking of flights.

If you are unable to get assistance from your travel insurance provider, your travel agent or airline, the University’s preferred travel agency is Frederick Travel.

Phone: 519-745-1860 or 1-800-578-8958

Email: janek@ftwaterloo.com

If none of the above resources can assist you, please reach out to safetyabroad@uwaterloo.ca, and we will do our best to assist. If you have any questions, we will also do our best to try and answer them for you.

If you are unable to get the assistance that you need and find yourself in an emergency situation, please contact Anvil Group, the University’s travel safety provider. Note that there may be costs associated with using the Anvil Group that might not be covered by the University of Waterloo.

Phone: Country Code (44) 2038594459

Email: uwaterloosupport@anvilgroup.com

There is financial help available if you need it. Please first check with your travel insurance or travel provider to work out if they will help you with costs of changes or trip cancellations.

The University will make reasonable efforts to assist you with some costs that you might incur as a result of returning early from your co-op term.

To access this assistance, travelers need to:

• Return to Canada, or another safe destination, by April 1, 2020.
• Prove they are on sanctioned University of Waterloo travel, such as fieldwork, co-op or an exchange.
• Claim only costs incurred after March 15, 2020 when the Global Affairs Canada global travel advisory was announced are eligible.
• Submit applications to Waterloo International by April 10, 2020.

Yes. The Government of Canada is asking all travellers to self-isolate for 14 days upon their return to Canada. This means:

• Limit contact with others
• Do not leave home unless necessary, such as to seek medical care
• Do not go to school, work, other public areas or use public transportation (e.g., buses, taxis)

You can expect to be given more guidance at the airport when you get back.

International travel is suspended    

Co-op interviews will continue to happen remotely (via phone/webcam) until the end of continuous interview cycle.

All scheduled interviews in WaterlooWorks will show the method listed as “Phone” and the interview room listed as “Contact Direct.”

If you are selected for an interview, more detailed instructions will be sent to you via WaterlooWorks. An employer may send you a video link directly if they prefer.

Across all programs, for any student whose work term(s) is/are impacted by COVID-19, the minimum number of work terms required by the program will be reduced by one (with a minimum of three work terms in undergraduate programs, and one in masters degree programs). Here’s a visual to show you what that looks like:

Undergrad co-op

Grad co-op programs supported by Co-operative Education

The Safety Abroad team (safetyabroad@uwaterloo.ca) can answer questions about advisories, risk mitigation and safety and security.

Your co-op advisor can answer questions about ending your work term early and returning to Canada.

The University’s International Safety and Security Provider Anvil Group is a resource that provides worldwide medical, security, travel, and emergency assistance. You have access to Anvil’s 24/7 dedicated travel safety assistance phone line or email for help in any emergency medical, security and travel situations that you may encounter – note that there may be costs associated with some services that Anvil provides that may be the responsibility of the traveller.

Yes. Your student(s) has been asked to share their plans with their co-op advisor.

You are also invited to contact your account manager with details regarding how you plan to proceed with the current work term. We will keep track of this information for our records and work with you to provide any support you might need.

Yes. Given the current climate, we will support whatever works best for you and your student to feel safe. Please feel free to find an arrangement that works for both you and your student(s). We will happily work with you to make this transition.

Ideally, job responsibilities should remain almost the same, except that communication and supervision would happen remotely. Depending on the situation, this may have implications for student visa requirements and/or workplace insurance. Students have already been contacted with guidance on how to best manage these requirements.

We have also collected resources to help arrange for your student(s) to work from home.

Please contact your account manager if you’d like to arrange a remote work term. We’ll need some additional information for our records.

No; however, we sincerely hope you are taking extra precautions to ensure the health and safety of your current or future student(s).

Please find an arrangement that works for both you and your student(s). We would greatly appreciate your support in enabling them to feel safe during this uncertain time.

Depending on the situation, there may be implications for student visa requirements and/or workplace insurance through Workplace Safety and Insurance Board (WSIB) or Employment Insurance (EI). Students have already been contacted with guidance on how to best manage these requirements. More details will be made available for co-op employers in the coming weeks.

No. You are not required to continue paying your current student(s) if they have chosen to end their work term early. You also do not have to continue paying wages to student(s) if your organization had to let them go early.

Any student who ended their Winter 2020 work term early will receive a co-op credit (including those based in Canada).

We ask that you still provide their performance evaluation when the link is sent to you. Students are required to provide this to receive credit for their work term.

If a student is laid off due to work closures, you will need to provide them with a Record of Employment in order for them to apply for Employment Insurance benefits.

If a student is unable to work due to self-quarantine, they do not need a Record of Employment or doctor’s note in order to qualify for Employment Insurance Sickness benefits.

Students who are doing an eight-month co-op work term from January to August will receive their Winter 2020 co-op credit, even if they don’t complete that term. The second four months are considered a new term, and a new credit to earn. All students must work from Canada for the Spring 2020 work term to be credit eligible. See below for special considerations for employers outside of Canada.

Yes, we are still moving forward with the Spring 2020 work term, with some adjustments.

• All interviews have been moved to phone and webcam until the end of our continuous interview cycle.
• Shorter work terms have been approved for students, so a later start date is no problem. Students need a minimum of eight weeks to earn a co-op credit.

There are some special considerations for employers outside of Canada.

We continue to take our cue from the Government of Canada. As of March 20, the University will not sanction travel outside of Canada for University activities.

Students must work in Canada for the Spring 2020 work term.

All co-op students are required to work within Canadian borders for Spring 2020. Co-operative Education will not grant co-op work term credit to students who work outside of Canada.

International and USA-based jobs will still be posted on WaterlooWorks – if they have been converted into remote opportunities from Canada, or moved to the company’s Canadian office.

Students currently matched to Spring 2020 jobs outside of Canada will be removed from those jobs unless they can work remotely from Canada or from the company’s Canadian office. If you’ve already hired a Spring 2020 student for a job based outside of Canada, please connect with your account manager as soon as you can to discuss your options.

Employers should seek their own independent legal counsel for hiring students to work remotely in Canada (i.e. pay, taxes, visa implications, etc.). Waterloo cannot consult or advise.

No. Until further notice, the Employer Information Session team is not booking any new events on-campus, processing event registration forms, or rescheduling events that require new arrangements. Please reach out to infosessions@uwaterloo.ca if you have further questions.

If your student is feeling unwell and has symptoms of COVID-19, please encourage them to contact their health care professional or Health Services.

There are a number of grants, tax credits and funding programs that subsidize, and sometimes completely cover, the cost of your hire. Browse our funding opportunities to learn more.

In the event of an emergency travel situation, we suggest you always check with your insurance provider to see if they can cover your return trip; often times insurers require you to go through them to rebook travel home in order to get reimbursement.

The University will make reasonable efforts to assist you with some costs that you might incur as a result of returning early from your exchange term provided you return to Canada before April 1, 2020 and submit your claim prior to April 10, 2020. Please keep any receipts and contact safetyabroad@uwaterloo.ca if you have any questions.

If you are unable to get assistance from your travel insurance provider, your travel agent or airline, the University’s preferred travel agency is Frederick Travel.

Phone: 519-745-1860 or 1-800-578-8958

Email: janek@ftwaterloo.com

If none of the above resources can assist you, please reach out to safetyabroad@uwaterloo.ca, and we will do our best to assist. If you have any questions, we will also do our best to try and answer them for you.

If you are unable to get the assistance that you need and find yourself in an emergency situation, please contact Anvil Group, the University’s travel safety provider. Note that there may be costs associated with using the Anvil Group that might not be covered by the University of Waterloo.

Phone: Country Code (44) 2038594459

Email: uwaterloosupport@anvilgroup.com

There is financial help available if you need it. Please first check with your travel insurance or travel provider to work out if they will help you with costs of changes or trip cancellations.

The University will make reasonable efforts to assist you with some costs that you might incur as a result of returning early from your exchange term.  

To access this assistance, travelers need to:

• Return to Canada, or another safe destination, by April 1, 2020.
• Prove they are on sanctioned University of Waterloo travel, such as fieldwork, co-op or an exchange.
• Claim only costs incurred after March 15, 2020 when the Global Affairs Canada global travel advisory was announced are eligible.
• Submit applications to Waterloo International by April 10, 2020.

Yes. The Government of Canada has made self-isolation mandatory for all individuals entering Canada.  

This means:

• Stay at home or the place you are self-isolating
• Do not go to school, work, other public areas or use public transportation (e.g., buses, taxis)
• Do not have visitors and avoid contact with others

You can expect to be given more guidance at the airport when you get back. Check with the Public Health Agency of Canada for additional directions.

Connect with instructors or exchange coordinators at your host school to learn about whether any accommodations can be made to help you complete your term remotely.  Your faculty will work with you to assess transfer credits.

Given the extenuating circumstances related to COVID-19 we know that many of our exchange students have unique situations. We ask that you discuss your individual situation with your academic advisor and/or faculty exchange coordinator remotely or upon your return. They will provide guidance on next steps and whether to submit a  petition for exception to academic regulations in line with Policy 70.

• Your Global Learning Coordinator (studyabroad@uwaterloo.ca) will be your point of contact to provide/receive information on completing your term from your host institution. Please send any additional questions to this email address. 
• Your Faculty exchange representative is here to support you with questions associated with transfer credits. 
  • Applied Health Sciences: studyabroad@uwaterloo.ca
  • Arts: eric.breugst@uwaterloo.ca
  • Engineering: cindy@uwaterloo.ca
  • Environment: priti.nayak@uwaterloo.ca
  • Mathematics: mathex@uwaterloo.ca
  • Science: z5zheng@uwaterloo.ca

Yes, you can remain in Canada as long as your study permit remains valid. It's recommended you extend if it will be expiring within the next three to six months.

If you are an international student at Waterloo, you may need assistance, and you are interested in connecting with your home government; we encourage you to check-in by contacting the closest embassy, consulate or diplomatic mission. The Government of Canada and Governments around the world are enacting supportive measures to assist their citizens at home and abroad, to help shelter in place, or to help in returning to your home country. We have received several messages from countries looking to connect with their citizens studying at Waterloo to offer assistance.

We have asked students to make arrangements to move-out of residence if this option is available to them. Only essential services for students are being offered at this time. If you are from outside Canada and can’t leave, you must fill out the residence plan form immediately.

Visit Waterloo Residence for more information.

You may be able to return to Canada if you meet one of the exemptions to travel restrictions which the Government of Canada confirmed on March 26, 2020: 

• International students who held a valid study permit, or had been approved for a study permit, when the travel restrictions took effect on March 18, 2020
• Temporary foreign workers (e.g. post-graduation work permit holders or spousal open work permit)
• Permanent resident who had been approved for PR before the travel restrictions were announced on March 16, 2020, but who had not yet travelled to Canada 

If you’re exempt, you may now be able to travel to Canada. For specific exemption details, please review the Government of Canada FAQ page. 

You don’t need to be in Canada for any final online exams this term. Instructors are working on plans for online final exams or alternative academic assessments. It’s fine to complete online exams from wherever you are in the world. If a final exam plan has not yet been confirmed, stay connected with your professor and be sure that you have access to the technology required to complete any exams online. The University has cancelled all in-person course activity, including in-person exams, through the end of the winter term on April 25.

Winter 2020 term: You’re limited to working 20 hours/week off-campus until the end of winter term. Even though in-person classes and exams are cancelled, the term still ends when the exam period ends (April 25). Students can work full-time during the break between the end of winter term and the start of spring term (from April 26 – May 10).

Spring 2020 term: If you were scheduled to enrol in spring and are now unable due to COVID-19 (e.g. course availability or research restrictions), this does not become a scheduled break and you will be unable to work in Canada during this period. 

• If you're studying full-time (online), regular on/off campus working in Canada policies apply. 
• If you're an undergraduate student in a regular program taking a scheduled break or a co-op student with an off term built into your co-op sequence, you can work unrestricted hours on/off campus. 

 Note: In order to work on/off campus, you must hold a valid study permit with the proper working authorization. 

You can apply for a PGWP from inside or outside of Canada.

Applying within Canada:

• If you’re applying from within Canada and want to begin working right away, you must apply within 90 days of completing your program and with a valid study permit.
• If you plan to apply after the initial 90 days, you’ll first need to change your status to a visitor before day 90 and then submit the PGWP application via paper before day 180. You cannot work while awaiting the PGWP decision to be made.

Applying outside of Canada:

• If you plan to apply outside of Canada, you will have a full 180 days to apply but will not be able to re-enter Canada until receiving the approval. The sooner you apply, the sooner your application will begin processing.
• Once approved, you’ll send your passport to IRCC to have the W1 TRV issued. Upon arriving back in Canada, your PGWP will be printed at the airport.

Proof of completion will be available after degree requirements have been met. For undergrad students, you should be able to receive your completion documents as of May 20. For Masters and PhD students, you should be able to receive your completion documents shortly after your Quest account reflects that degree requirements have been met. The PGWP application will require a completion letter and an official transcript, both of which can be ordered online and received via e-mail from The Centre.

More information about PGWP policies, application processes and required documents can be found on the Student Success Office’s website.

If you need to update your address, you can submit a webform to IRCC to notify them of your address change.

If you suspect you’re ill, visit the Government of Ontario COVID-19 self-assessment website and follow the instructions.

UHIP will provide coverage for medical doctor appointments, hospital stays, diagnostic tests, etc. as it does for other illnesses. Note: The WUSA and GSA Health plans cover the costs of prescriptions.

If you’re unsure about your current UHIP coverage status, you can confirm by checking the termination date on your UHIP coverage card, or by e-mailing sfs@uwaterloo.ca.

Check the UHIP FAQs about COVID-19.

If you’re living in residence, check Waterloo Residence COVID-19 page for more information and support.

If you’re off-campus, third party companies such as Grocery Gateway and Instacart offer grocery delivery services for a fee. Please refer to their website for any changes to their delivery policy.

If you need support, or someone to talk to, please know that Counselling Services remains open and is conducting appointments over the phone. There are also other mental health resources available to you.

IRCC has confirmed that courses of study being delivered online on an exceptional basis due to COVID 19 will not affect post-grad work permit (PGWP) program eligibility. A reminder that to remain eligible for the PGWP program full-time enrolment is still required (unless it's your final term) and that no more than 50% of your program should be completed via distance learning/online courses. 

If you're currently studying online from within Canada, you'll want to ensure your study permit remains valid. We recommend extending 6 months prior to expiration. 

If you're currently studying online from outside of Canada, you'll want to ensure you have a valid study permit and TRV (visa) for re-entry to Canada. 

Immigration consulting services are being offered remotely via video chat or phone.

Please proceed with booking an appointment on Portal and refer to your confirmation email from The Centre for next steps. If you have any questions about your appointment, or you’re unable to book an appointment via Portal, please contact us via our ask an immigration consultant webform.

We understand that these circumstances can be troubling, and you may need to speak with someone for emotional support. Good2Talk is a post-secondary student helpline based in Ontario, Canada that is available to all students.

Empower Me is a confidential mental health and wellness service that connects students with qualified counsellors 24/7. They can be reached at 1-844-741-6389.

Help is also available through Campus Wellness. If you feel overwhelmed or anxious and need to talk to somebody, please contact the  Counselling Services by phone at 519-888-4567 ext. 32655.

The University has suspended all in-person events until further notice. Please contact the event organizers to confirm whether the event has shifted to an online mode of delivery.

For additional information on service and operational changes, please visit our modified services page.

Please see our listing of modified services for details.

The University is asking employees to work from home. You will receive guidance from your department head or manager about working from home.

People in roles that leaders deem are essential to the ongoing and safe operation of our campus should report to work and follow public health guidance for social distancing and cleaning protocols.

If your department head approves work-from-home arrangements, please review the resources for working remotely.

We have asked students to make arrangements to move-out of residence if this option is available to them. Only essential services for students are being offered at this time. If you are from outside Canada and can’t leave, you must fill out the residence plan form immediately.

Visit Waterloo Residence for more information.

We know that this is unexpected and disruptive. Our provincial government has declared a State of Emergency and Prime Minister Justin Trudeau has urged everyone in Canada to take every possible measure to help reduce the spread of COVID-19.

Your wellbeing matters to us, so we are be reducing the number of people in our residence buildings to help keep you safe and stop the spread of the virus.

The COVID-19 outbreak situation continues to develop quickly and we thank you for exploring any and all avenues available to you to move out of residence during this unprecedented time.

Unused Resident Meal Plan Dollars

Any remaining balance will automatically be transferred to a Transferred Campus Meal Plan, which are funds that remain on your Watcard that can be used the next time you’re back on campus in any Food Services locations.

Meal Plan Overhead

For those students with a Resident meal plan and have vacated Housing before March 31st 2020, Food Services will refund a prorated amount of your meal plan overhead deduction*, based on Food Service overhead deduction refund guidelines. Refunds will appear as a credit on your student account at a later date.

* Overhead deduction for the 2020 Winter term is $1,196, which does not include funds for Capital Improvement and Resident Dining Program Enhancement. Please also note that you won’t be eligible for a refund after March 31st, 2020

Valued Plus Meal Plans

Any remaining balance will automatically be transferred to a Campus Casual Meal Plan, which are funds that remain on your Watcard that can be used the next time you’re back on campus.

You can receive a refund for the month of April by emailing: Uparking@uwaterloo.ca.

Please provide the info below in the email:

• Student number
• Permit number

Please note: If you purchased your permit in office it will need to be refunded in office upon our return. If purchased online it will be refunded back online without you attending the office.

Spring 2020

Students who have already purchased a permit online will obtain a full refund. This will be electronically refunded to the credit card originally used. You do not need to email parking services to receive this.

Upon arrival in Canada, the Government of Canada requires that travelers self-isolate for 14 days. Students can reach out to Health Services and employees can contact Occupational Health.

• Self-isolation means to stay at home and avoid close contact with others, including others at home, for a total of 14 days from the date you left.
• Refer to Public Health instructions on how to self-isolate

Please visit our Public Health guidance page for further information.

Face masks are not recommended for the general public, except for people experiencing symptoms and who have been advised to wear a mask by a health care provider.

Everyday actions can help prevent the spread of germs and viruses like COVID-19:

• Wash your hands often with warm water and soap or an alcohol-based hand sanitizer
• Avoid contact with people who are sick
• Stay home when you are sick
• Sneeze and cough into your sleeve
• Avoid touching your eyes, nose, and mouth

If you feel unwell and symptoms of COVID-19, you should contact your health care professional or Health Services.

Campus, residence, school, University College and faculty tours operated through the Visitors Centre are currently suspended.

Future undergraduate students: Please check our future student website for updates about when our tours will resume. In the meantime, you can view our 360 degree photos. Questions? Please feel free to contact us.

Future master’s and doctoral students: Please visit our virtual self-guided tour page and read more about the graduate student experience. Please feel free to contact us with questions.

Future undergraduate students: You can contact a representative directly using the contact information form.

Future graduate students: Please visit our program pages for contact information or contact your Faculty.

Our admissions team is monitoring the COVID-19 pandemic and is continuing to review applications for admission as usual. We will contact you if your application status could be affected. If needed, we will also adjust timelines (e.g., for submitting transcripts) and be as flexible as possible in our admissions process.

Yes, and welcome to the University of Waterloo. Our leadership team takes the safety and wellbeing of our community seriously, and works with various internal stakeholders and external experts like public health officials to support the wellbeing of our community. The University has plans and mechanisms in place to respond to a range of potential emergencies and executes on those plans as needed.