Employee & family assistance program

As part of the Employee Assistance Program (Policy 67), University of Waterloo employees and their dependent family members have a range of health and wellness services under the Employee and Family Assistance Program (EFAP), provided by Homewood Health Inc.™. The program is a complement to the current benefits program, at no additional cost to employees.

Homewood Health offers short-term, confidential counselling that includes face-to-face (flexible hours), telephone or online sessions for a variety of reasons. The program also includes Life Smart Coaching and other online services. 

Please be assured that the program is confidential. Your private information, including whether you or your dependents have accessed the program, is never shared with family members or the University. Find out more about Homewood Health's services.

    Contact

    Contact Homewood Health directly by phone or through their website 24 hours a day, 7 days a week, and 365 days of the year. You will be asked a series of questions to confirm your eligibility for the program and to enable aggregate statistical reporting. Instant support is always available over the phone.

    In an emergency, consultation can be arranged within hours. Homewood Health's online resources are also available after registering for a username and password on their website.

    1.800.663.1142 (English)
    1.866.398.9505 (French)
    1.888.384.1152 (TTY)
    604-689-1717 International (call collect)
    www.homeweb.ca

    Homewood Health
    1.800.663.1142 (English)
    1.866.398.9505 (French)
    1.888.384.1152 (TTY)
    604-689-1717 International (call collect)
    www.homeweb.ca