If this is an emergency, or if you or someone you know is in immediate danger, please call 911, or go to your nearest hospital or emergency department.
Hospital Emergency Rooms
Kitchener-Waterloo
Cambridge
Cambridge Memorial Hospital Emergency
700 Coronation Blvd, Cambridge
Phone: (519) 621-2330
Location Map
Stratford
Stratford General Hospital Emergency
46 General Hospital Drive, Stratford
Phone: (519) 272-8210
Location Map
Mental health resources
- Here 24/7: mental health crisis support offered by KW Counselling by phone at 1-844-437-3247 or online
- Front Door: child or youth mental health support. Call to make a telephone or video appointment. Please contact them directly at 519-749-2932, and press “1“ to speak to staff.
- Kids Help Phone: 24/7 virtual support service offering professional counselling, information and referrals as well as volunteer-led, text-based support to young people in both English and French at 1-800-668-6868.
- Good2Talk: a free, confidential mental health support service providing professional counselling and information and referrals for mental health, addictions and well-being to postsecondary students in Ontario, 24/7/365.
- LGBT Youthline: If you’re a LGBTQ2+ youth and want to speak with another youth who might get what you are going through, you can reach out to YouthLine. Call 1-800-268-9688 or text 647-694-4275. Please note, they are only available during certain times. You can also chat live with someone who gets it on their website.
- Big White Wall: An online support environment for people looking for help with depression and anxiety. Free to all Ontarians.
Learn about the mental health resources and supports, and how to get help when you need it.
Travel emergencies
The safety and security of University of Waterloo students, staff, and faculty when travelling abroad is a priority. Waterloo International provides a list of resources to assist in an emergency when travelling.
If the emergency is medical, contact your medical insurance provider or the University benefit provider.
View the Emergency medical travel benefit for more information on emergency contacts, coverage, and information on travelling.
Note: You must contact the benefits provider in the event of an emergency while travelling.