Questions?
Please email coronavirus@uwaterloo.ca.
Public Health guidance and University of Waterloo operations may have changed. For the most up-to-date information, please visit our COVID-19 frequently asked questions.
This message was originally sent to students by the president and vice-chancellor Feridun Hamdullahpur.
Students,
I’m pleased to announce the latest measure in our COVID-19 response to help you quickly access accurate health information and support.
Beginning November 16, you can call the University’s new COVID hotline, 1-833-UW-COV19 (1-833-892-6819), for information and support if you test positive for COVID-19, have concerns about COVID-19 symptoms, or have questions about self-quarantine or testing.
When you call this hotline, you’ll speak directly to a registered nurse who can answer your questions, guide you through what to do next and contact Public Health to start the contact tracing process.
You should call this number if you:
For non-health related and other COVID-19 questions, you can continue to email coronavirus@uwaterloo.
Yes, you should still report to this hotline if you test positive for COVID-19 no matter where you are located. The staff on the line may still be able to provide some health guidance, advise on next steps or point you to information on academic accommodation and other considerations. If you are outside of Waterloo Region, you should also make sure you report to your local health authority.
Beginning Monday, November 16, Health Services staff will be available at the hotline number from 8:30 a.m. to 4:30 p.m. from Monday to Friday.
Outside of these hours, including weekends, you can submit your questions through a web form, which will be available on the Health Services website. You can expect to hear back within 24 hours.
If you are experiencing a medical emergency, call 911 or your local emergency services.
Instead of calling this number, you can submit your questions or report your COVID-19 case through this web form (available November 16).
You can learn more about our COVID-19 safety measures, protocols and tips on the university’s COVID-19 website.
Warriors, let’s continue to protect each other as we continue into the term.
Please email coronavirus@uwaterloo.ca.
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within the Office of Indigenous Relations.