a focus on 2017-2020

Welcome to IST’s Strategic Plan site. The purpose of our plan is to prioritize key strategic needs, and highlight the actions we are taking to address these needs.

This plan was developed over a 12 month period through a broad campus consultation process that included 40 individual meetings with stakeholders, a survey, and workshops. Many in the campus community have played a direct role in development of the plan, or have had the opportunity to review early drafts, and provide feedback. 

You may be reviewing the plan for the first time. As you move through the site you might consider how the plan speaks to you; do the priorities resonate? 

Your questions and feedback will help keep our strategic plan relevant, and ensure IST’s priorities stay aligned and in support of the University’s mission.

Thank you for visiting IST’s Strategic Plan site. We look forward to hearing from you.


Bruce Campbell
Chief Information Officer

Providing exceptional information technology service and support to the University of Waterloo

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Mission

Enable an exceptional IT environment through engagement, incubation, creativity and impact

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Vision

Enable the University's mission through exceptional teaching, learning, research and administrative environments

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Goal

Together we deliver: fostering strong relationships and delivering focused, high-quality, valued, savvy services and solutions

 

Areas for Action

The Areas for Action organize and group the work of the plan that must happen in order for our goal and strategy to be achieved. Each area for action includes a report, which captures the pertinent details for the area's actionable projects or initiatives. This information is pulled dynamically from the Project and Portfolio Management tool (Team Dynamix).

Inflight & Operational work

Inflight work

The IST Strategic Plan recognizes there is important work already in progress outside of the Plan, such as the Workday implementation or Campus Network Refresh.

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Operational work

The IST Strategic Plan recognizes there is critical work outside of the Plan that ensures the efficient day-to-day delivery and operations of the campus IT infrastructure.

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How we got here

The overall strategy of the plan, the foundation on which the work of the plan is based, is the outcome of consultation and plan development phases that occurred with stakeholders from across campus, and is represented by five working themes.

Get in touch

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Connie van Oostveen

Manager, Portfolio and Strategy

Dave Kibble

Director, Portfolio Management

 

Together we deliver