The Quest de-customization program will weigh Quest customizations against newly available vendor-supplied functionality, and will promote the use of new vendor functionality as is appropriate. This strategy will put Quest in a better position to support ongoing IST initiatives such as Student Portal and Mobile. The program will also reduce both functional and technical resources required for upgrades, enabling better utilization of resources to meet the many demands made on Quest.
This project aims to improve the application and evaluation processes for Ontario Grad Scholarships (OGS). It will enhance the user experience for scholarship applicants, department reviewers/adjudicators, and Graduate Studies Office staff by providing users with technological tools to reduce manual efforts.
This project introduces the ability to automatically identify students who are required to provide citizenship documentation and empower these students to provide this documentation through Quest Self-Service. Integration with OnBase (Waterloo's document management system) brings the capability for staff to securely review submitted documents with our document management solution, doing away with a labor intensive paper processes and satisfying new regulatory requirements.
Service Level Agreements (SLAs) document services provided by Information Systems & Technology (IST), and also document the client services provided by the IST account representative assigned to the area for which the SLA is written.
The IT Best Practices (ITBP) project aims to increase the value and quality of campus IT services and support. To accomplish this goal, the project will endeavour to:Examine a subset of existing IT service processes and practices Identify areas where improvement is needed Implement quick wins where possible Make recommendations for improvements to IT service processes and practices and continual service improvement