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Current projects

The Quest de-customization program will weigh Quest customizations against newly available vendor-supplied functionality, and will promote the use of new vendor functionality as is appropriate. This strategy will put Quest in a better position to support ongoing IST initiatives such as Student Portal and Mobile. The program will also reduce both functional and technical resources required for upgrades, enabling better utilization of resources to meet the many demands made on Quest.

This project aims to improve the application and evaluation processes for Ontario Grad Scholarships (OGS). It will enhance the user experience for scholarship applicants, department reviewers/adjudicators, and Graduate Studies Office staff by providing users with technological tools to reduce manual efforts.

Other initiatives

Enhance Waterloo Content Management System (WCMS) services. Training and WCMS migration.

A key component in the university's mobile initiative.

Replace the xerox multi-function copiers/printers on campus.

Completed projects

Service Level Agreements (SLAs) document services provided by Information Systems & Technology (IST), and also document the client services provided by the IST account representative assigned to the area for which the SLA is written.

The IT Best Practices (ITBP) project aims to increase the value and quality of campus IT services and support. To accomplish this goal, the project will endeavour to:

Examine a subset of existing IT service processes and practices Identify areas where improvement is needed Implement quick wins where possible Make recommendations for improvements to IT service processes and practices and continual service improvement

The project will provide optimized mobile interfaces for Quest and myHRinfo in a timely manner by using a consistent technological approach to minimize application testing and development effort. Enhancing the usability of myHRinfo and Quest with this project will increase the probability of success for future PeopleSoft application efforts and will help define an overall enterprise mobile strategy for the University as a whole.

The student portal project is dependent on this project.