Service Level Agreements (SLAs) document services provided by Information Systems & Technology (IST), and also document the client services provided by the IST account representative assigned to the area for which the SLA is written.
The IT Best Practices (ITBP) project aims to increase the value and quality of campus IT services and support.
The Request Tracker 4 (RT4) Implementation Project will use the results of the RT Investigation Project (2012-13) to implement the RT4 system in such a way that it will meet the most important needs of the IT areas on campus, enable collaboration between IT areas (and non-IT areas as appropriate), provide a reliable system for request tracking, knowledge base, etc. Project charter pending.
The purpose of the IAMNG program is to provide the campus with revitalized identity management services, and introduce access management services for the campus community by first discovering and documenting identity roles and lifecycles, designing services to handle those lifecycles, implementing the services, all the while building and exercising a governance model that ensures the continued health of identity and access management services.
The Quest de-customization program will weigh Quest customizations against newly available vendor-supplied functionality, and will promote the use of new vendor functionality as is appropriate. This strategy will put Quest in a better position to support ongoing IST initiatives such as Student Portal and Mobile. The program will also reduce both functional and technical resources required for upgrades, enabling better utilization of resources to meet the many demands made on Quest.
Residence network and wireless core routing upgrade.
Upgrade of ORION connection from 1 gbps to 10 gbps. Addition of 1 gbps general Internet service with Allstream.
A significant upgrade to our enterprise financials system is required to maintain support. The upgrade introduces significant change to implemented functionality. The current support model for the system ends December 2015.
The proposal is to implement an equipment management system to provide a better return on investment for Food Services’ equipment. The solution is to profile equipment, consolidate repair requests, provide cost-benefit analyses and projected replacement timelines.
The proposal is to implement SilverGuard Tracking System. The purpose of this application is to:provide a visual presence in the facility on a regular basis; record and document facility check points electronically; enable risk management analysis and metrics, and pro-actively identify trouble areas.
Food Services wants to investigate a campus ID scanner that would verify age of majority patrons, scan University One Cards (WatCard), and identify suspended university students.
The proposal is for an online self-serve registration system for varsity athletes. The requirement is for a solution to collect, assess, report on, and disseminate information, including health information, on intercollegiate student athletes. Implementation includes links with the student system (Quest) and a third-party health record management system, Presagia.
IAP has their own reporting infrastructure, including databases, Reporting Services and Cognos cubes. This project is to replace a variety of Microsoft Access applications, PHP reporting solutions and Cognos cubes with Microsoft Business Intelligence products.
The Promissory Note Integration Project has replaced the existing Promissory Note functionality (i.e., online form accessed from the Finance website) with functionality that is fully integrated with Quest and Waterloo's document management system, OnBase. This project provided students with the ability to submit promissory notes in an environment they already access on a regular basis. With the integration, students no longer have to submit supporting documentation as proof of funding that is already officially recorded in Quest.
The primary objective of this project is to determine if Microsoft Exchange has the potential to become the primary email collaboration tool for faculty and staff at University of Waterloo, replacing the current sendmail and IMAP environment after a suitable transition period. See Project website.
The purpose of this project is to provide guidance, procedures, documentation, tools and direct assistance to migrate staff groups, and faculty groups, from their existing email servers to Exchange. Project Charter.
The objective of this project is to investigate the calendaring and meeting scheduling functionality of Exchange, to identify gaps in the functionality of Exchange in comparison with Oracle Calendar and to consider and make recommendations for the possible replacement for Oracle Calendar with Exchange. If the recommendation of the project is to replace Oracle Calendar with Exchange, it would seek approval from UCIST and proceed with the implementation of the recommendations. See more in Project Charter.