News archive - 2013

Thursday, January 31, 2013

LEARN is unavailable again

[Thu., Jan 31, 12:10pm]

No new news to report in the latest update.  Desire2Learn is still working on the issue.

[Thu., Jan. 31, 10:45am]

The latest news indicates that other clients are also experiencing the slowness, and that specific clients (and we don't yet know if we are one of them) will have data migrated to a different storage device. Again, no new estimated time of recovery has been indicated.

Wednesday, January 30, 2013

LEARN UNAVAILABLE

Update 5:45 PM

The changes anticipated to be complete by 6:00PM are not complete. The revised finish time is estimated for between 10:00PM and midnight, followed by a verification process.

******

Update 12:30 PM.

Revised recovery time is 6:00PM. The issue is at the Desire2Learn hosting site and they are doing everything they can to rectify the issue.

******

We have heard from Desire2Learn (8:07am) and have done some testing of our own. According to D2L, they have "partially implemented" their solution.

Tuesday, January 29, 2013

29th Waterloo LEARN - January

Waterloo LEARN is extremely slow or completely unavailable. The vendor is aware (see message below) but we don't have a timeframe for when this may be resolved.
 

Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event in your SaaS facility may be impacting access for clients.

Wednesday, January 16, 2013

January 16th, 2013

January 16th, 2013 -- you may  experience some connectivity issues with  Waterloo LEARN (Desire2Learn) specifically with uploading of files to the site.  We are working with the vendor to get these resolved.  We apologize for any inconvenience this may cause. 

January 17th, 2013 -- it appears that the connectivity issues have been resolved.  Thank you for your patience.

Wednesday, January 2, 2013

Scheduled Downtime Sunday, January 13, 2012

This site will be down from 1:00 AM until 7:00 AM EST on Sunday, January 13, 2012 for site maintenance.  We apologize for any inconvenience this may cause

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