HS04 – Conflict & Unethical Behaviour Case Files

Records of the Conflict Management and Human Rights Office (CMAHRO) and their response to conflicts and allegations of non-human-rights-related unethical behaviour under Policy 33 –  Ethical Behaviour.

This records class is a Personal Information Bank.

Related Records | Responsible Unit | Information Steward | Information Confidentiality Classification | Retention | Disposition | Authority | Retention Rationale | Other Units with Copies | Version Information

Content & Scope

These are records of services to resolve disputes and issues related to non-human-rights-based unethical behaviour. This records class includes the informal resolution of disputes such as informal facilitation, investigation, complaint support, management consulting, and conflict coaching.

This records class excludes records related to alleged infringements under the Human Rights Code.

The records include agreements to mediate, memoranda of understanding, witness statements, interview notes, meeting notes, supporting documents, and related correspondence.

Related Records

  • For records of the response of the CMAHRO to human-rights-based issues, see HS07 – Human Rights Complaints.
  • For records of the formal resolution of issues relating to students, see ST80 – Student Appeals Case Files, ST85 – Student Discipline Case Files, and ST88 – Student Grievances Case Files.
  • For records of the formal resolution of issues relating to faculty and staff, see HR43 – Discipline (Faculty) Case Files, HR45 – Discipline (Staff) Case Files, and HR48 – Dispute Resolution and Grievances.

Responsible Unit


Information Steward

Associate Vice-President, Human Rights, Equity & Inclusion.

Information Confidentiality Classification



5 years after last action on case.


Secure Destruction.


Responsible Units should document the disposal/destruction of official records using the University records destruction form or equivalent documentation, to verify that we are following our records retention rules.


  • University of Waterloo Act, 1972.
  • Policy 33 –  Ethical Behaviour.

Retention Rationale

The retention period is based on operational use.

Other Units with Copies

Units involved in the case.

Retention of Copies

Until the case is closed.

Disposition of Copies

Secure Destruction.

Approval Date

19 December 2011