HS83 – Public Complaints

Records of complaints received about the Special Constable Service.

This records class is a Personal Information Bank.

Responsible Unit | Information Steward | Information Confidentiality Classification | Retention | Disposition | Authority | Retention Rationale | Version Information

Content & Scope

The records include complaints, complaint investigation records, responses, reports, and related correspondence.

Responsible Unit

Special Constable Service.

Information Steward

Vice-President, Administration & Finance.

Information Confidentiality Classification



7 years.


Secure Destruction.


Responsible Units should document the disposal/destruction of official records using the University records destruction form or equivalent documentation, to verify that we are following our records retention rules.


Police Services Act.

Retention Rationale

The retention period is based on the records retention practices of the Waterloo Regional Police Service.

Approval Date

19 December 2011