Records of requests by students or former students for documents of various types.
This records class is a Personal Information Bank.
Content & Scope
Document requests include requests for transcripts, program confirmation, verification of information, "to whom it may concern" and "teacher evaluation" letters, and requests for duplicate or replacement diplomas. Document requests typically incur a processing fee.
The records include forms, supporting documentation as required for each type of request, and copies of custom letters produced in response to each type of request.
For financial records relating to the collection of processing fees, see FN20 – Revenues and Accounts Receivable.
- Registrar's Office.
- Graduate Studies and Postdoctoral Affairs.
- Registrar, for undergraduate student document requests.
- Associate Vice-President, Graduate Studies and Postdoctoral Affairs, for graduate student document requests.
University of Waterloo Act, 1972.
Retention is based on regulations to the Freedom of Information and Protection of Privacy Act requiring that personal information be retained for a minimum of one year after its use, unless the individual to whom the information relates consents to its earlier disposal (RRO 1990 Reg 460, s 5(1)).
26 July 2010