Help and Support

Waterloo Content Management System (WCMS) Help portal

Submit questions, site requests and bug reports to our training and support team, all in one place!

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Online drop-in lab

Reach out to our WCMS support email to connect with our team for one-on-one support.


WCMS how-to documents

Explore the knowledge base for all WCMS how-to documents and resources.

Troubleshooting tips

Experiencing something odd on your site? Try these troubleshooting tips before submitting a ticket to our Help portal.

  • Be patient - Some processes take a moment. Stop clicking and check back in a few minutes.
  • Refresh - Press the browser’s "Refresh" button.
  • Use a supported browser - The WCMS administrative interface is supported only on A-Grade versions of Firefox and Chrome. Site visitors can view in any browser.
  • Clear the browser cache - Clear the browser cache and/or try a different browser. You can also try a browser in incognito mode.
  • Check out our WCMS 3 known issues - review our known issues page.
  • Still not working? - submit a ticket to our help portal using either the bug report, or support options.
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