Waterloo Content Management System (WCMS) Help portal
Submit questions, site requests and bug reports to our web operations and enablement team, all in one place!
Online support
Reach out to our WCMS help portal to connect with our team for one-on-one support.
WCMS how-to documents
Explore the WCMS knowledge base for all WCMS how-to documents and resources.
Troubleshooting tips
Experiencing something odd on your site? Try these troubleshooting tips before submitting a ticket to our Help portal.
- Be patient - Some processes take a moment. Stop clicking and check back in a few minutes.
- Refresh - Press the browser’s "Refresh" button.
- Use a supported browser - The WCMS administrative interface is supported only on A-Grade versions of Firefox and Chrome. Site visitors can view in any browser.
- Clear the browser cache - Clear the browser cache and/or try a different browser. You can also try a browser in incognito mode.
- Check out our WCMS 3 known issues - review our known issues page in the WCMS Knowledge Base on Confluence.
- Still not working? - submit a ticket to our help portal using either a bug report, or support options.
