Help and Support | WCMS Web Resources

Waterloo Content Management System (WCMS) Help portal

Submit questions, site requests and bug reports to our training and support team, all in one place!

Reach out to our WCMS support email to connect with our team for one-on-one support.

Explore the knowledge base for all WCMS how-to documents and resources.

Experiencing something odd on your site? Try these troubleshooting tips before submitting a ticket to our Help portal.

Be patient - Some processes take a moment. Stop clicking and check back in a few minutes.
Refresh - Press the browser’s "Refresh" button.
Use a supported browser - The WCMS administrative interface is supported only on A-Grade versions of Firefox and Chrome. Site visitors can view in any browser.
Clear the browser cache - Clear the browser cache and/or try a different browser. You can also try a browser in incognito mode.
Check out our WCMS 3 known issues - review our known issues page.
Still not working? - submit a ticket to our help portal using either the bug report, or support options.