Waterloo Content Management System (WCMS) Help portal
Submit questions, site requests and bug reports to our training and support team, all in one place!
Online drop-in lab
Reach out to our WCMS support email to connect with our team for one-on-one support.
WCMS how-to documents
Explore the knowledge base for all WCMS how-to documents and resources.
Troubleshooting tips
Experiencing something odd on your site? Try these troubleshooting tips before submitting a ticket to our Help portal.
- Be patient - Some processes take a moment. Stop clicking and check back in a few minutes.
- Refresh - Press the browser’s "Refresh" button.
- Use a supported browser - The WCMS administrative interface is supported only on A-Grade versions of Firefox and Chrome. Site visitors can view in any browser.
- Clear the browser cache - Clear the browser cache and/or try a different browser. You can also try a browser in incognito mode.
- Check out our WCMS 3 known issues - review our known issues page.
- Still not working? - submit a ticket to our help portal using either the bug report, or support options.
