Innovative, imaginative and sustainable solutions

The Arts Computing Office (ACO) provides students, faculty, and staff within the Faculty of Arts with computing accounts, computer lab and printing access, technical support, and more!

As the University responds to COVID-19, our physical office is temporarily closed. Please email us at acohelp@uwaterloo.ca.

Contact the ACO Help Desk in PAS 1077
Hours: Monday-Friday: 8:30am-4:30pm
Call: 519-888-4567 x 33190
Email: acohelp@uwaterloo.ca

Need help after ​hours?

Contact the Davis Centre Library Service Desk
Hours
Mon-Fri: 8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 31764

Email
dcithelpdesk@uwaterloo.ca

Contact the Dana Porter Library Service Desk
Hours:
Mon-Fri:8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 38961
Email:
dptechhelp@uwaterloo.ca

 
 
 
  1. Oct. 28, 2020Implementation of mandatory two-factor authentication (2FA) postponed until November 17
    • Implementation of mandatory two-factor authentication postponed until November 17
    • You are strongly encouraged to enrol now due to a significant increase in phishing activity
    • If you do not enrol your device with Duo Security by November 17, you will not be able to access 2FA supported systems
    • The Duo Mobile App is the most secure and convenient 2FA option
       

    2FA token shipment delay causes implementation date to be postponed

  2. Oct. 26, 2020Change to Connect Outbound Email Route - November 2

    What is happening? The route for outbound CONNECT/O365 email will be changing from Proofpoint to go through Cisco Email Security servers.

     

    When is this happening? The work will take place on Monday, November 2 at 8:00 a.m.

     

    What is the impact to CONNECT/O365 email users? Users should not see any impact or delay to outbound email. The only change at this point will be the IP address that the email appears to be coming from.

      

  3. Oct. 21, 2020Action may be required: Revised VPN requirements for IST managed machines at home

    What is happening? In preparation for the SCCM server upgrade and Windows 10 2004 deployments we are asking clients that are using IST managed Windows machines at home for working remotely to:

    • Connect to the VPN for 3+hours per day (for days that you are working) until December 23, 2020
    • Restart your computer at least once a week


    Why is this happening?

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Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.