Arts Computing Office home

  • The Arts Computing Office (ACO) provides students, faculty, and staff within the Faculty of Arts with computing accounts, computer lab and printing access, technical support, and more!
  • General enquiries: ACO administrative extension is x84542

Need computing help?

Visit the ACO Help Desk in Psychology-Anthropology-Sociology (PAS) 1077
Hours:
Monday-Friday: 8:30am-4:30pm
Call: 519-888-4567 x 33190
Email: acohelp@uwaterloo.ca

Need help after ​hours?

Visit the Davis Centre (DC) Library Information Technology (IT) Service Desk
Hours
Monday-Friday: 8:30am-8:30pm
Saturday-Sunday:12:30-8:30pm
Call: 519-888-4567 x 31764
Emaildcithelpdesk@uwaterloo.ca

 
  1. May 16, 2017WCMS People search results unavailable – May 16

    What is happening?  As a result of a recent upgrade of the Google Search Appliance (GSA) the search function on WCMS sites no longer returns people search results. IST is aware of this and are working to re-implement the capability to search for people.

    When is this happening? Began on Tuesday, May 16 and is ongoing.

    Questions or concerns? Please contact the ACO Help Desk, acohelp@uwaterloo.ca or ext 33190.

  2. May 15, 2017Ransomware threat resulting from leaked NSA hacking tools -May 15

    What is happening? In mid-April 2017, hacking tools alleged to have been developed by the NSA were released to the public.  These tools exploit a flaw in all versions of the Microsoft Windows operating system.  Microsoft had released updates in March 2017 to correct the flaw in supported versions of Windows.  On Friday, May 12, a ransomware worm named “WannaCry” attacked hundreds of thousands of computers in approximately 150 countries by exploiting this vulnerability.  While the initial malware outbreak was stopped by a security researcher,

  3. May 12, 2017New Software updates

    What is happening? The following software and browser updates will be made to Vanguard computers:

    • Adobe Flash Player 25.0.0.171
    • Mozilla Firefox 52.1.1 ESR
    • FileZilla Client 3.25.2
    • K-Lite 13.1.0
    • iTunes 12.6
    • PuTTY 6.9
    • WinSCP 5.9.5

    When is this happening? Friday, May 12 at 10:30pm

    What users need to do: Please close any open applications before the upgrade begins.

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Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions.