Arts Computing Office home

The Arts Computing Office (ACO) provides students, faculty, and staff within the Faculty of Arts with computing accounts, computer lab and printing access, technical support, and more!

ACO offices are in the Psychology-Anthropology-Sociology building (PAS).

Need computing help?

Visit the ACO Help Desk in PAS 1077
Hours: Monday-Friday: 8:30am-4:30pm
Call: 519-888-4567 x 33190
Email: acohelp@uwaterloo.ca

Need help after ​hours?

Visit the Davis Centre Library Service Desk
Hours
Mon-Fri: 8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 31764

Email
dcithelpdesk@uwaterloo.ca

Visit the Dana Porter Library Service Desk
Hours:
Mon-Fri:8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 38961
Email:
dptechhelp@uwaterloo.ca

General administrative questions?

ACO administrative extension is x 84542

  1. Oct. 11, 2018[Isthd] Skype for Business (S4B) maintenance – October 15-18

    What is happening? 

    The Skype for Business East Campus 2 (EC2) datacentre pool will be updated to the latest version. This patch will also provide better support for the new Mac Skype for Business 2016 client and address a specific issue regarding phone calls from the Mac clients. During this time, we will also be re-balancing the two pools (EC2 and MC), which will involve moving a set of users from EC2 to MC when the maintenance is completed.

    When is this happening? 

    Monday, October 15 at 10:00 p.m.

  2. Oct. 10, 2018[Isthd] CN-VPN hardware and software upgrade – November 6

    What is happening? 

    The current VPN solution is at end-of-life. New hardware will be implemented to support campus VPN connections.


    When is this happening? 

    Tuesday, November 6 at 7:00 a.m.


    What do users need to do? 

    No action is required.

    • On the cut-over date, cn-vpn.uwaterloo.ca will be directed at the new VPN IP address

  3. Sep. 24, 2018[Isthd] Microsoft Exchange maintenance – October 1

    What is happening? 

    The SSL certificate for Microsoft Exchange services (Connect) will be replaced. 

    When is this happening?  

    Monday, October 1 between 8:00 and 8:15 a.m.

    What is the impact? 

    Users may experience authentication pop-ups, and it may be necessary to re-authenticate to Connect after the maintenance has been completed.

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Live chat

Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions. 

ACO Newsletter