Arts Computing Office home

The Arts Computing Office (ACO) provides students, faculty, and staff within the Faculty of Arts with computing accounts, computer lab and printing access, technical support, and more!

ACO offices are in the Psychology-Anthropology-Sociology building (PAS).

Need computing help?

Visit the ACO Help Desk in PAS 1077
Hours: Monday-Friday: 8:30am-4:30pm
Call: 519-888-4567 x 33190
Email: acohelp@uwaterloo.ca

Need help after ​hours?

Visit the Davis Centre Library Service Desk
Hours
Mon-Fri: 8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 31764

Email
dcithelpdesk@uwaterloo.ca

Visit the Dana Porter Library Service Desk
Hours:
Mon-Fri:8:30am-8:30pm
Sat-Sun: 12:30pm-8:30pm
Call:
519-888-4567 x 38961
Email:
dptechhelp@uwaterloo.ca

General administrative questions?

ACO administrative extension is x 84542

  1. July 19, 2018WCMS production sites reduced capacity test – July 24

    What is happening?

    In preparation for the planned power outage in the Math & Computer (MC) building, IST will be testing operational WCMS production sites at a reduced capacity.

    When is this happening?

    Tuesday, July 24, 2018.

  2. July 19, 2018PocketNexus is down-June 19

    What is happening?

    PocketNexus is currently down. Users that try to use the program will get an error saying: “Error: Access violation at address 00E2CACC in module ‘pocketnexus.exe’. Read of address 00000000 doing getserverdata” and “Network error: Error sending data: (12002) The operation timed out”.

    When is it happening?

    July 18 and this will continue until the server is done being rebuilt from backups. However, it should start working in a day or so after.

  3. July 11, 2018REMINDER: Exchange server maintenance – July 12-26

    What is happening?

    Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

    When is it happening?

    Thursday, July 12 to Thursday, July 26 between 9:00 and 10:00 p.m. each night.

    Why is it happening?

     To keep the software current with vendor-provided updates.

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Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions. 

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