Arts Computing Office home

The Arts Computing Office (ACO) provides students, faculty, and staff within the Faculty of Arts with computing accounts, computer lab and printing access, technical support, and more!

Need computing help?

Visit the ACO Help Desk in Psychology-Anthropology-Sociology (PAS) 1077
Hours:
Monday-Friday: 8:30am-4:30pm
Call: 519-888-4567 x 33190
Email: acohelp@uwaterloo.ca

Need help after ​hours?

Visit the Davis Centre (DC) Library Information Technology (IT) Service Desk
Hours
Monday-Friday: 8:30am-8:30pm
Saturday-Sunday:12:30-8:30pm
Call: 519-888-4567 x 31764
Emaildcithelpdesk@uwaterloo.ca

General administrative questions?

ACO administrative extension is x 84542

  1. Aug. 19, 2017[Faccus] NetApp storage maintenance – August 19

    What is happening? Netapp storage maintenance will be performed to apply a vendor update. This work will impact all clients using a file* share.

    When is this happening? Saturday, August 19 between 8:30 a.m. and 2:30 p.m.

    What is the impact? During the maintenance window there will be several 1-5 minute interruptions in service. This work will affect all clients (faculty, staff and students) using a file* share, including:

  2. July 24, 2017Subject: [Faccus] Email security alert – July 24

    The IST security team has received reports that University of Waterloo users are receiving malicious phishing emails impersonating the university’s president, Feridun Hamdullahpur. Be extra cautious of an email that would look similar to the below text:

    From: Feridun Hamdullahpur

    Subject:  Message from Office of the President Feridun Hamdullahpur

    Office of the President Feridun Hamdullahpur sent you a secure message, View secure message now.

    Best Regards,

    Dr. Feridun Hamdullahpur
    President and Vice-Chancellor
    University of Waterloo.

  3. July 23, 2017[UWweb] WCMS production sites database migration – July 23

    What is happening? Migration of WCMS production (live) sites to their own dedicated database structure will begin Sunday, July 23. Point of Contacts (POCs) will be notified prior to their site(s) being migrated.

    Why is this happening? IST is working to improve the stability of the databases that serve the WCMS.  

    When is this happening? Between 7:00 p.m. and 7:00 a.m., beginning Sunday, July 23 and continuing on additional nights until all sites are migrated (approximately two weeks).

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Computing questions? Connect with the Arts Computing Office Help Desk on our live chat! Available Monday to Friday, 9:30AM - 4:30PM, with some exceptions. 

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