Present: D. Keenan, K. McGowan, J. Bolender, S. Paterson, S. Speers, R. Park, N. Bromley, C. Bechard, H. Balagatas
Co-ops: A. Chen, J. Hoek, D. Trachsel
Dawn
- Dawn attended The Ontario Universities Computing Conference, “customer relations” was discussed and how support staff work with people they are providing services to
- a future classroom scenario was tested at Queen’s University
- ACO’s Professional Development meeting will be held on May 13th, Basic Principles will be discussed
- a new ticket queue will be created for The School of Accountancy
Bob
- Bob would like ACO to set up a web cam to record progress on the upcoming Hagey Hall Atrium project
Sean
- Chrome, Flash and Firefox have been updated for Macs
- created a WordPress site for a group in the History department
- repaired the Dean’s Office loaner laptop, it was stuck in a start-up loop
Nevil
- updated common applications for the Psychology department
- continued the Renison migration off of Artsfile
Scott
- introduction of new co-op students, Alfred, Jesse and Dylan
- re-packaged Video LAN Client player to remove initial prompts for updates/privacy
- imaged three new systems for St. Paul’s
- had a request from The School of Accountancy for a secure browser for use with exams, will require administration privileges
- some systems do not have the binary digits service installed and Windows updates are failing
- a reminder that off-campus/home users are to download Office from Microsoft’s site.
Herbert
- worked on a laptop from J. North, fixed the sync on his email
- installed Windows 8.1 for J. Diamond which was needed to run software
- R. Atchison is currently getting a lot of failed emails, working on a solution
- added Jesse as a developer on the ACO Help Form Project.
Keith
- a Mac server drive has failed and has been replaced
- some home system issues have arisen; some systems try to connect to the university server from home and fail
Cassie
- Service Level Agreement, currently working on that for the Arts
Dylan
- learning Help Desk duties
- wiping computers according to schedule
- replacing old spares with newer machines
- preparing an iMac for deployment
Alfred
- committee and Project page completed
- retroactive review of ACO meetings
- considering overhaul of ACO co-op SharePoint site, due to redundancies
Jesse
- Learning Help Desk duties
- Continuing Jordan’s Help Form Project
- Started Lynda.com course
May Birthdays: Nevil, Colin, Adam Date TBD
No further business discussed