What is a project customer?

The project/program customer, or client, is the business unit(s) that identified the need for the product(s) or service(s) the project/program will deliver. 

What are the customer’s responsibilities?

Provide representatives who will:

  • Have the authority to make decisions on behalf of the areas of their business unit(s) that will be using or be affected by the product(s) or service(s) the project/program will deliver
  • Achieve business unit consensus on project/program issues and outputs, and communicate it to the project/program manager and project/program team
  • Attend requested project/program meetings
  • Review and approve process deliverables
  • Provide appropriate subject matter expertise resources to the project/program team