Crisis Support Services

The Sexual Violence Prevention and Response Office (SVPRO) is not a crisis service. If you are in crisis, please connect with one of the services below.

If you have an urgent non-crisis need we will do our best to meet with you as soon as possible.

We do our best to keep the information on our site relevant and current; however, if you find any conflicting information between what you read on this page, and what you read on a campus or community website, please use the latter information. We appreciate knowing any content that is missing or requires updating. Please email svpro@uwaterloo.ca

24 Hour Support Line - Sexual Assault Support Centre of Kitchener Waterloo
  • Confidential support line available 24/7 for survivors & those supporting survivors 

  • Provide support to people of all genders 

  • Provide support to those impacted by sexual violence at any point in their life  

  • Can include immediate crisis support and intervention, information about options, referrals, advocacy and accompaniment if reporting   

  • Language interpretation available  

  • Online chat available

24 Hour Support Line: 519-741-8633

For more information, please visit the Sexual Assault Support Centre

Sexual Assault/Domestic Violence Treatment Centre - Kitchener Waterloo

The Waterloo Region Sexual Assault/Domestic Violence Treatment Centre is a 24/7 on call team of nurses and social workers who respond to the needs of individuals who have experienced sexual assault or domestic violence. The team can be accessed through the Emergency Departments at St. Mary’s General Hospital and Cambridge Memorial Hospital. Confidential treatment options will be offered for those accessing the team.

  • Can include medical care and treatment of injuries, pregnancy options, STI and drug screening, crisis support and safety planning, as well as evidence collection (survivors can talk about all or some of these topics). 

How to Access:

Come to the Emergency Department of St. Mary’s General Hospital or Cambridge Memorial Hospital. The team will be contacted to meet with you in private. For any other questions or concerns, or to arrange counselling please call our office at (519) 749-6994. If you are in immediate danger or crisis now, please call 911.

For more information, please visit the Waterloo Region Sexual Assault and Domestic Violence Treatment Centre
Walk-In Counseling Appointments - Waterloo Counseling Services It is recommended that, if possible, you speak with an Intake Specialists (located at Needles Hall North) before walk-in hours begin to see when an appointment is available. If your concern is urgent and it is later in the day, please still go to their offices to be seen by an Intake Specialist. 

Walk-in appointments are available on Wednesday and Thursday, from 10:30 a.m. to 3:30 p.m. 

For more information, please visit Waterloo Counselling Services 

Walk-In Medical Care Appointment - Waterloo Health Services
Walk-in medical appointments are available for students during regular hours. Staff and visitors can receive urgent first aid treatment on a walk-in basis. 

During the spring term (May – August) walk-in appointments are not available. However, same-day appointments can often be booked by visiting or calling the office. 
For more information, please visit Waterloo Health Services
UW Police Services UW Police Services offers the following support:
  • Facilitates reports of sexual assault and/or criminal harassment to the Waterloo Regional Police Services  

  • Provides safety planning  

  • Provides referrals to services and resources  

Direct Line: 519-888-4911
On Campus Extension: 22222
Location: Commissary building
 

For more information, please visit UW Police Services 

Waterloo Regional Police Services Waterloo Regional Police Services offers the following support:
  • Facilitates reports of sexual assault and/or criminal harassment via the Special Victims Unit  

  • Provides safety planning  

  • Provides referrals to services and resources  

For all non-emergency situations, please contact 519-570-9777

For more information, please visit Waterloo Regional Police Services 

Victim Services of Waterloo Region
Victim Services of Waterloo Region 24/7 availability to attend the scene of a traumatic event, tragedy or crime to provide crisis intervention, critical stress debriefing, immediate emotional support and practical assistance.  

They also provide:
  • support in applying for financial assistance following an experience of sexual violence
  • information about court processes if charges have been laid against those who have caused harm.
For more information, please visit Victim Services of Waterloo Region

Accessing Services Outside of the Kitchener Waterloo Area