Adding a Shared Mailbox to Outlook (Windows)

Note: The following information: 

  • Pertains to faculty, staff and grad students only. 
  • Is valid for Outlook 2013 and Outlook 2016.
  1. Close Outlook before proceeding.
  2. Click on the Start menu in the bottom left corner -> Click Control Panel.
  3. Double click the Mail icon. Click Show Profiles button.
    Show Profiles button
  4. Select your main profile. If there is only one profile, it will already be selected for you.
  5. Click Properties button.
  6. Click E-mail Accounts button.
  7. Click the New button.
    New email account button
  8. Leave the E-mail Account option selected.
  9. Click Next.
  10. Change the selection from E-mail Account to Manual setup or additional server types.
  11. Click Next.
  12. Choose the service which works best with your new E-mail Account:
    1. For @connect email accounts, choose Microsoft Exchange Server...
      1. Click Next.
      2. Set the server to connect.uwaterloo.ca.
      3. The user name is your userid, select Next.
      4. To authenticate, in the next window that appears your userid is nexus\userid and your password is your WatIAM password.
      5. To prevent having to type this information in every time you log on, check the Remember my credentials box before logging in.
    2. For @mailservices email accounts, choose POP or IMAP
      1. Follow the instructions in the Mailservices account section of Using Microsoft Outlook 2013/2016.
  13. Close the remaining dialog boxes (Finish, Close, Close).
  14. Click OK.
  15. Open Outlook.
  16. The new mailbox will appear in your list of accounts in Outlook.