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User Support

If your computing problems are not answered on this web-site:

Faculty and staff in Engineering may use our Help Line, x36932.

Undergraduates should direct questions regarding computer hardware and software to Engineering IT Service Desk consultants, located in E2-1308A, x33524. We can best serve you in person. These will be routed to the appropriate staff member(s) if necessary.

Our purpose:

Our purpose is to provide assistance to users of computing resources supplied by Engineering Computing in the Faculty of Engineering at the University of Waterloo. The IT Service Desk is the first place to come for help with Waterloo Nexus accounts and software. Our user base includes students, staff and faculty.

Each department in Engineering and specific research groups may also supply additional computing resources. While we can provide general assistance on most software problems relating to these additional resources, we cannot provide assistance with hardware or account administration for equipment we do not control. Users of departmental or research computing equipment will be directed, if necessary, to technical support staff in their departments or research groups. We can also direct users to the right place to get help with problems beyond our jurisdiction (for example to appropriate Information Systems and Technology personnel and other faculty IT Service Desks).

The Engineering Computing IT Service Desk:

The Engineering Computing IT Service Desk is the central location for user support in the Faculty of Engineering. The IT Service Desk is staffed by several part-time graduate students and co-op students. Together, we bring a wide range of experience to the job of helping users. The IT Service Desk is the first place to come for help with Waterloo Nexus accounts and software.

Where to find us and other means of contact:

The IT Service Desk is located on the 1st floor of Engineering 2 in room 1308A and is open Monday to Friday from 10 a.m. to 4 p.m. Hours are reduced during exam periods to 1 p.m to 4 p.m. and the office closed between the end of exams and the start of a new term.

We believe that we can serve you most effectively in person, since it is often difficult to diagnose a problem without asking a few questions. We may also ask to see some photo identification before we make any modifications to accounts or passwords.

We can be reached by phone at extension 33524. Please note that we cannot return long distance calls.

Our email address is enghelp <at> uwaterloo <dot> ca.