User Support

If your computing problems are not answered on this website, you can contact our Faculty and Staff Help Line at x46932 during office hours.

Undergraduates can direct questions regarding computer hardware and software to the Engineering Computing Help Desk which is located inE7-2466.  You can also contact or call x33524.

Our purpose:

Our purpose is to provide assistance to users of computing resources supplied by Engineering Computing in the Faculty of Engineering at the University of Waterloo. The Engineering Computing Help Desk is the first place to come for help with Waterloo Nexus accounts and software. Our user base includes students, staff and faculty.

Each department in Engineering and specific research groups may also supply additional computing resources. While we can provide general assistance on most software problems relating to these additional resources, we cannot provide assistance with hardware or account administration for equipment we do not control. Users of departmental or research computing equipment will be directed, if necessary, to technical support staff in their departments or research groups. We can also direct users to the right place to get help with problems beyond our jurisdiction (for example to appropriate Information Systems and Technology personnel and other faculty IT Service Desks).

The University of Waterloo’s computer systems are reserved for authorized use only. Unauthorized use will be reported to the appropriate authorities. Learn more about authorized use.

The Engineering Computing Help Desk:

The Engineering Computing Help Desk is the central location for user support in the Faculty of Engineering. The Help Desk is staffed by several part-time graduate students and co-op students. Together, we bring a wide range of experience to the job of helping users. The Engineering Computing Help Desk is the first place to come for help with Waterloo Nexus accounts and software.

Where to find us and other means of contact:

The Engineering Computing Help Desk is located on the 2nd floor of Engineering 7 in room 2466 and is open Monday to Thursday from 9 a.m. to 4 p.m. and Fridays 9 a.m. to noon. Hours are reduced during exam periods to 1 p.m to 4 p.m. and the office is closed between the end of exams and the start of a new term.

We believe that we can serve you most effectively in person since it is often difficult to diagnose a problem without asking a few questions. We will also ask to see a WatCard and/or other photo identification before we make any modifications to accounts or passwords.

We can be reached by phone at extension x33524. Please note that we cannot return long-distance calls.

Our email address is