Video Conferencing/Teaching

Software Tools for Recording Lectures

 All Video Conferencing Software

People should run the Video conferencing software from the computers that they are physically touching, not their work computer accessed through RDP. This distinction may be unintuitive to many users, but the experience will be far worse through RDP.

We recommend a minimum of 5Mbps download and 3Mbps upload. The only reason we set the upload lower is because a lot of ISPs set a lower upload speed and we didn't want people to say they couldn't do it because they didn't have a 5Mbps upload.

Note that people who have poor upload speeds can usually enter video disabled, and enjoy a pure audio version.

Microsoft Teams

Teams is part of your @uwaterloo.ca M365 account. It provides conferencing, file storage, and other collaboration tools for working remotely. Many courses are also taught through Teams. See the IST Knowledge Base for documentation.

Zoom.us

Zoom is extremely popular among various groups. A Zoom license is available for UW campus users. If you use Zoom, ensure that you use these security 'Settings for Preventing Zoom-Bombing'.

Bongo

Bongo is available in Learn and supports up to 150 (but not more) concurrent users in a single session. The Engineering technical staff have no exposure to this product. See other UW resources below.

Skype For Business

Skype is okay for smaller meetings.

AHS found that Skype for Business works really well if all parties are on Skype for Business (whether here at UW or elsewhere such as UofCalgary). We tried to get Skype for Business to work with remote attendees who were not on S4B and it worked, if they were on Windows, but the web plugin for the Mac broke a while back with a MacOS update, so we gave up using it with non-UW people. We have not revisited in a while so that may have changed (I think Microsoft switched to having those on Macs download the full client to join a meeting but we haven't tested).

Interoperability with Consumer Skype is uneven:

  • According to AHS, Consumer Skype accounts can be found and messaged in the Windows version - do a search and the option appears to search the Skype directory for matches. The same option does not appear in the Mac version of S4B. There you need to add contacts using the formatskypeusername@skypeids.net to communicate with people on consumer Skype. There is also a "handshake/request" that each side must confirm before communication happens. For that reason, we don't recommend consumer Skype unless the two parties have already been using it to communicate. Also, even though you can communicate with Skype users in Skype for Business, desktop sharing is not supported between the two platforms.
  • If the other parties have never used consumer skype, there can be a lengthy and frustrating process of installing, then getting a Live account registered, and getting everything working if they use the consumer version. Expect that they may take 15 to 45 minutes to prepare, depending on skill level, luck and Email speed, and that you may need some help.

Other UW Resources

CSCF has a good reference for using these tools:

  • Learn's Bongo - Virtual Classroom
  • the Zoom video conferencing and messaging solution
  • Twitch and Youtube

IST's 'Staying connected while working remotely' considers all points to achieving that goal by discussing:

  • what computer hardware is required
  • how to secure your computer
  • the VPN
  • Skype for Business both online and by telephone
  • Microsoft Office 365
  • Microsoft Teams
  • Traditional Telephones
  • Email

Other Alternatives

WhereBy.Com
AHS has a subscription to whereby.com that we have been using for defences because it is entirely browser-based (as long as you use Chrome or Firefox - we have had issues with Safari and non-Chromium Edge). We started off using it as our fallback solution if things went sideways on the day. It bailed us out so many times that we decided to use it as our "go to" solution instead of the fallback. We are going to continue using it until we have a higher comfort level with Webex.

Other Resources