Engineering Computing Home

This web-site primarily serves as a resource for faculty, staff and students within the Engineering faculty to find the proper line of support for their computing needs.

Engineering Computing Covid-19 Update

In the interests of public health and safety, the University of Waterloo has closed classes, labs and events from March 16, 2020, until further notice. Faculty, students and staff are encouraged to use online resources to continue with the academic term and university business. Engineering Computing will support the university and the faculty of engineering in this initiative. The following is a summary of resources to achieve that goal.

Engineering Specific Closures

Computer Labs:
Remote access is possible through Engterm Windows terminal server - Remote Desktop Connection
The Engineering IT Service Desk services:
Has a dedicated support line for Staff and Faculty, x46932
All other inquiries, please email  enghelp <at> uwaterloo <dot> ca (do not call x33524)

VPN Changes

Please ensure your vpn (virtual private network) connection is as specified in the following instructions:

Online Teaching

See Engineering Computing's online teaching/conferencing reference.

Online Collaboration

IST's Knowledge Base and 'Staying connected while working remotely' considers all points to achieving that goal by discussing:

  • what computer hardware is required
  • how to secure your computer
  • the VPN
  • WebEx
  • Skype for Business both online and by telephone
  • Microsoft Office 365
  • Microsoft Teams
  • Traditional Telephones
  • Email

Engineering Specific Resources

Please choose from the options on the left hand menu to find in depth solutions and answers to specific computing issues. The quick links below can be used to find the most common information requested by our users.

The University of Waterloo’s computer systems are reserved for authorized use only. Unauthorized use will be reported to the appropriate authorities. Learn more about authorized use.

Quick links


Printing is available through the campus WPrint service.


If you are having problems with a specific machine or have found broken hardware in one of our labs, please report the issue by sending an e-mail to If you have any further questions, please visit our Contacts page.