This web-site primarily serves as a resource for faculty, staff and students within the Engineering faculty to find the proper line of support for their computing needs.
Engineering Computing Covid-19 Update
In the interests of public health and safety, the University of Waterloo has closed classes, labs and events from March 16, 2020, until further notice. Faculty, students and staff are encouraged to use online resources to continue with the academic term and university business. Engineering Computing will support the university and the faculty of engineering in this initiative. The following is a summary of resources to achieve that goal.
Engineering Specific Closures
- Computer Labs:
- Remote access is possible through Engterm Windows terminal server - Remote Desktop Connection
- The Engineering IT Service Desk services:
- Has a dedicated support line for Staff and Faculty, x36932
- All other inquiries, please email enghelp <at> uwaterloo <dot> ca (do not call x33524)
Please ensure your vpn (virtual private network) connection is as specified in the following instructions:
- Installing and running the VPN client on Windows
- Installing and running the VPN client on Mac
- Installing and running the VPN client on Linux. If you have any problems downloading the linux installer while using firefox, you may need to change your user-agent identification string. Use the add-on 'User-Agent Switcher and Manager,' https://addons.mozilla.org/en-CA/firefox/addon/user-agent-string-switcher/.
See Engineering Computing's online teaching/conferencing reference.
- what computer hardware is required
- how to secure your computer
- the VPN
- Skype for Business both online and by telephone
- Microsoft Office 365
- Microsoft Teams
- Traditional Telephones
Engineering Specific Resources
Please choose from the options on the left hand menu to find in depth solutions and answers to specific computing issues. The quick links below can be used to find the most common information requested by our users.
The University of Waterloo’s computer systems are reserved for authorized use only. Unauthorized use will be reported to the appropriate authorities. Learn more about authorized use.
Printing is available through the campus WPrint service.
If you are having problems with a specific machine or have found broken hardware in one of our labs, please report the issue by sending an e-mail to email@example.com. If you have any further questions, please visit our Contacts page.