This website primarily serves as a resource for faculty, staff and students within the Engineering faculty to find the proper line of support for their computing needs.

The Engineering Computing Help Desk services:

  • Support line for Faculty and Staff is available during working hours at x46932
  • All other inquiries, please email enghelp@uwaterloo.ca or call x33524

VPN Changes

Please ensure your VPN (virtual private network) connection is as specified in the following instructions:

Online Teaching

See Engineering Computing's online teaching/conferencing reference.

Online Collaboration

IST's Knowledge Base and 'Staying connected while working remotely' considers all points to achieving that goal by discussing:

  • what computer hardware is required
  • how to secure your computer
  • the VPN
  • WebEx
  • Skype for Business both online and by telephone
  • Microsoft Office 365
  • Microsoft Teams
  • Traditional Telephones
  • Email

Engineering Specific Resources

Please choose from the options on the left-hand menu to find in-depth solutions and answers to specific computing issues. The quick links below can be used to find the most common information requested by our users.

The University of Waterloo’s computer systems are reserved for authorized use only. Unauthorized use will be reported to the appropriate authorities. Learn more about authorized use.

Quick links


Printing is available through the campus WPrint service.


If you are having problems with a specific machine or have found broken hardware in one of our labs, please report the issue by sending an e-mail to printers@engmail.uwaterloo.ca. If you have any further questions, please visit our Contacts page.