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Wireless Network Connection

What is Eduroam?

Eduroam is a wireless internet access service. It is availabe at many educational institutions worldwide and permits students, researchers, and staff to easily connect to the internet when visiting a participating campus. To the end user, Eduroam simply appears as a wireless network that you can connect to with your laptop.

To connect to Eduroam:

For Vista / 7 / OSX Users: To connect to Eduroam, you can simply click on the "Eduroam" network and press connect. You will be prompted for your username and password. Your username will simply be "youruserid@uwaterloo.ca" and your password will be your Quest/WatiAm password. Another prompt will then appear - click on "connect" and you should soon be granted access.

For XP Users: The connection process on XP is more complicated. Please visit https://uwaterloo.ca/information-systems-technology/services/eduroam/connecting-eduroam-wireless-network to download the XpressConnect utility to help configure your computer. Once downloaded, run the file, and follow the instructions given.

I Can't Seem to Connect to the Wireless Network

If you find yourself unable to connect to the wireless network, you can try the following tips.

Note: if you are an XP user, ensure you have ran the XpressConnect utility before any further troubleshooting. The XpressConnect client can be downloaded at ist.uwaterloo.ca/cs/wireless.html

XP Users Vista/7 Users
  • Go to Start/Control Panel/Network Connections

  • Right click on the wireless network connection and click "Repair"
  • Go to Start and type "network connections" into the search bar

  • Right click on the wireless network connection and click "Diagnose"

  • Follow any directions provided
If that doesn't work... If that doesn't work...
  • Right click again on the network connection and go to "Properties"

  • Click on the text that reads "Internet Protocol (TCP/IP)" and
    then click "Properties"

  • Ensure that both your IP address and DNS server addresses
    are set to be obtained automatically.
  • Right click again on the network connection and go to "Properties"

  • Click on the text that reads "Internet Protocol Version 4" and then click "Properties"

  • Ensure that both your IP address and DNS server adressess
    are set to be obtained automatically.
If that doesn't work... If that doesn't work...
  • Right click again on the network connection and click "Disable"

  • Wait a few moments, and then right click and press "Enable"
  • Right click again on the network connection and click "Disable"

  • Wait a few moments, and then right click and press "Enable"