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Wireless Network Connection

What is Eduroam?

Eduroam is a wireless Internet access service. It is available at many educational institutions worldwide and permits students, researchers, and staff to easily connect to the Internet when visiting a participating campus. To the end user, Eduroam simply appears as a wireless network that you can connect to with your laptop.

For more information please visits IST's web page regarding connecting to Eduroam

To connect to Eduroam:

 

I Can't Seem to Connect to the Wireless Network

If you find yourself unable to connect to the wireless network, you can try the following tips or visit IST's connecting to Eduroam web page

Note: if you are an XP user, ensure you have ran the XpressConnect utility before any further troubleshooting. The XpressConnect client can be downloaded at ist.uwaterloo.ca/cs/wireless.html 

Vista/7/10 Users

  • Go to Start and type "network connections" into the search bar
  • Right click on the wireless network connection and click "Diagnose"
  • Follow any directions provided

If that doesn't work...

  • Right click again on the network connection and go to "Properties"
  • Click on the text that reads "Internet Protocol Version 4" and then click "Properties"
  • Ensure that both your IP address and DNS server addresses
    are set to be obtained automatically.

If that doesn't work...

  • Right click again on the network connection and click "Disable"
  • Wait a few moments, and then right click and press "Enable"

XP Users

  • Go to Start/Control Panel/Network Connections
  • Right click on the wireless network connection and click "Repair"

If that doesn't work...

  • Right click again on the network connection and go to "Properties"
  • Click on the text that reads "Internet Protocol (TCP/IP)" and
    then click "Properties"
  • Ensure that both your IP address and DNS server addresses
    are set to be obtained automatically.

If that doesn't work...

  • Right click again on the network connection and click "Disable"
  • Wait a few moments, and then right click and press "Enable"

Android

  • Some devices may default the IP obtaining method to static when DHCP (or Dynamic) is needed. To change this, when selecting/modifying the network connection ensure the IP Setting field is set to "DHCP" or "Dynamic". This field is often hidden under advanced settings.
  • Double check the Identity credentials entered are entered in the form "youruserid@uwaterloo.ca"

If that doesn't work...