Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

Featured sites and services

  1. Sep. 28, 2020Expiration of WatIAM accounts with stale sponsorship - October 9

    What is happening? Inactive WatIAM accounts with stale sponsorship from the previous system will expire on Friday October 9, 2020. 

    If you want to keep an account: Ask your department's WatIAM administrator to update the account sponsorship or submit a request to rt@uwaterloo.ca before the above date. 

    If you want to delete an account: Submit a request to rt@uwaterloo.ca and include the account(s) that are no longer needed before the above date.

    Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.  

  2. Sep. 25, 2020Outlook Anywhere to be disabled - September 30

    What is happening? Outlook Anywhere will be disabled for Connect and Office 365. Please note this change only affects Outlook for Windows users. 

    When is this happening? Wednesday, September 30 from 8:00 p.m. to 11:00 p.m.

    Why is this happening? Outlook Anywhere is a legacy connection protocol (RPC over HTTP) that has been replaced by MAPI over HTTP. 

    What is the impact? Users will not be able to access email using Outlook 2007 (and prior) for Windows. This change may also affect users running Outlook 2013 (pre SP1) or Outlook 2010 (pre SP2) if the latest updates are not installed. 

    What do I need to do? Upgrading Outlook for Windows to at least version 2016 or higher is recommended. 

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  3. Sep. 24, 2020Resolved: Issues with creating and editing pages in Atlassian Confluence (Wiki) - September 24

    Resolved: Users are able to create and edit pages in Atlassian Confluence (Wiki) again. Please note new users cannot be added at this time due to licensing capacity limits. IST will be reviewing the Confluence user list to ensure licenses are not being occupied by users who do not require a license. 

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

    What is happening? Users are currently unable to create or edit pages in the Atlassian Confluence (Wiki) platform due to a large increase of users overnight, exceeding the available license capacity. Users (authenticated and public access) are still able to view pages.  IST is investigating and more information will be shared when available.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

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  1. Oct. 1, 2020Akindi Live Training (Webinar) - Oct 1

    Join the training session via the following Zoom meeting link (which won’t be active until closer to the call time): https://us02web.zoom.us/j/82326518552

    Learn how to create and edit tests in Akindi, print and scan test sheets, and send grades directly to your LEARN gradebook.

    • With Akindi Online, assessment sheets can be shared and completed electronically - no printing or scanning required!
    • Set time limits for online assessments: students will need to complete the assessment within the allotted time, set by instructor.
    • Customize online assessment for select students: to accommodate students that require different assessment time limits or deadlines, instructors can customize time limit, activation date, and deadline for those students

    For more information, visit: https://uwaterloo.ca/akindi/#new

  2. Oct. 2, 2020Presentation Friday: Zabbix Overview

    Zabbix Overview
    Zabbix is a free, open-source monitoring and alerting tool for IT infrastructure. Jordan will provide information on how monitoring configurations are structured in Zabbix, how to implement this service efficiently, and the impact this service has had at the Library. We will also cover more advanced uses of Zabbix for automated monitoring of websites and SSL configurations.

    Speaker Bio
    Jordan Barnartt is an Information Systems Specialist for the Library department. He first started as a co-op student employee, and then returned as a contract employee. Jordan is also a third-year Honours Physics student at UW. Outside of these responsibilities, he is an animation buff and spends time with his kittens, Weiss and Blake.

    Join online

    This seminar will be recorded and a link will be added after the session.

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