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In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

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  1. Apr. 15, 2021Resolved: Issue with Webex recordings - April 15

    What is happening? Webex recordings issue that was noted yesterday has been resolved.

    Why is this happening? Webex recording service is back to normal operation, any recordings made during this service disruption period and after is safe and will be posted within 24 hours.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

    What is happening? Webex recordings may not be saving to the Webex portal as expected. Webex Live Meetings should remain unaffected. IST is investigating with the vendor. 

    Why is this happening? A bug was found in the latest Webex updates which prevents Webex recordings from being produced.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  2. Apr. 13, 2021University of Waterloo uses Azure and Power BI to empower decision makers in a decentralized environment

    Full story originally published April 5, 2021 on Microsoft's Customer Stories website

  3. Apr. 12, 2021Virtual Desktop Infrastructure (VDI) and license server restart - April 18

    What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates.

    When is this happening? Sunday, April 18 from 10:00 a.m. to 2:00 p.m.

    What is the impact? Remoteapps and licensed app VDI environments will be unavailable during the maintenance window. Users of the following applications might experience short outages while the servers are rebooting:

    • SPSS
    • SAS
    • Quest
    • MATLAB
    • COMSOL Multiphysics
    • ArcGIS

    Work should be saved frequently to avoid data loss.

    Additional resources:

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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