News

Update (June 28, 9:45 a.m.): 

What is happening? Basic Authentication, a less secure authentication method, will be disabled for Microsoft 365 mailboxes.  

Why is this happening?  

• Basic Authentication is being removed by Microsoft.  

• The change from Basic Authentication to Modern Authentication will require Microsoft 365 mailboxes to use two-factor authentication (2FA), which will help improve the security of the mailboxes and prevent unauthorized access. 

When is this happening? Thursday, July 15.  

What is the impact? This process may take up to 24 hours to take effect. Mailboxes will continue to be available. 

What do I need to do? 

• If you are using an up-to-date mail client that supports modern authentication, there should be no impact. 

  • Most issues can be resolved by removing and re-adding your mail account to the mail client. 

• If you are using an older mail client or one that does not support modern authentication, you may: 

  • Update or switch to a mail client that supports modern authentication.  

  • Linux users should consider using Thunderbird or the web client, https://portal.office.com.  

  • If Mac OS users are using an out-of-date OS, they may receive a “Can’t connect to the account “Exchange”.” error message indicating the username or password was incorrect. If this occurs, you may upgrade your Mac OS or ensure you are using a supported web browser and access your mailbox via the web client, https://portal.office.com. 

  • If unable to upgrade your mail client, ensure you are using a supported web browser and access your mailbox via the web client, https://portal.office.com. 

Questions or concerns? Please submit to the IST Service Desk, helpdesk@uwaterloo.ca. 

Update (May 25, 8:50 a.m.): This work is being rescheduled for a later date; more details will be provided once available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

What is happening? Basic Authentication will be disabled for Office 365 mailboxes. 

Why is this happening? Basic Authentication is being deprecated by Microsoft. Disabling basic authentication will stop O365 mailboxes from bypassing multi-factor authentication, which will prevent unauthorized logins to mailboxes.

When is this happening? Basic Authentication for Office 365 mailboxes will be disabled on Tuesday, May 25. Please note the disabling process will take approximately one hour to run and the change can take up to 24 hours to take effect.

What is the impact? Some users may experience issues with accessing mailbox features after the change is made on the above date. Most issues can be resolved by removing and re-adding your mail account to the mail client. If you experience persisting issues, please submit a ticket to rt@uwaterloo.ca.

Questions or concerns? Please submit to the IST Service Desk, helpdesk@uwaterloo.ca.

What is happening? As we continue to move development of our new WCMS 3 website environment forward, we would like to invite you to participate in the next part of our testing strategy, the beta 2 testing phase.

What is beta testing? Beta testing provides a structured approach to testing the features and functionality of WCMS 3, helping to identify bugs/issues/unexpected behaviours that cannot be caught through automated testing processes.

How long is the beta 2 testing phase? The beta 2 testing phase will take place between May 19 and June 8, 2021.

Who can participate in beta 2 testing? This testing phase is open to members of the University Community who have completed the WCMS for Content Maintainers (WCMS 2) training course.

What can I expect during this testing phase?

• Beta 2 websites will be built in the Pantheon environment and will not contain any content.
• You may choose to rebuild a WCMS 2 website in WCMS 3 for the following reasons:
  • You want to rebuild a small site to familiarize yourself with the new platform.
  • You want to revamp an existing site entirely.
  • You have a non-standard (FDSU) site that you are eager to get in WCMS 3 and feel the current functionality will cover your use case (Reminder: only standard FDSU sites and some single-page site functionality will be supported in WCMS 3 at launch).
• Alternatively, you may choose to begin building a brand-new website in WCMS 3.
• Migration of WCMS 2 websites to WCMS 2 is not supported at this time.
• WCMS 3 training notes will not be available during this testing phase.
  • Support requests may be submitted to wcms@uwaterloo.ca.
  • Training and support resources, and information on completing required WCMS 3 training courses, will be shared when ready.
• Websites built during beta 2 testing are eligible to move from development to the live Pantheon environment on or after June 29, 2021.

How do I participate in beta 2 testing?

You may submit a request to https://uwaterloo.atlassian.net/servicedesk/customer/portal/2/create/753.

Notice a bug or issue with your site? Please submit any bugs and/or issues using the reporting form, https://uwaterloo.ca/building-the-next-wcms/wcms-3-bug-report-form

Questions or concerns? Please submit to the team via wcms@uwaterloo.ca.

What is happening? Windows Virtual Desktop (WVD), a Microsoft Azure-based system for virtualizing operating systems and applications, is now available for students to use for lab computers and software.

What is Windows Virtual Desktop used for? Windows Virtual Desktop is a Microsoft cloud-based solution that gives users remote access to desktops and applications. WVD can be used as an alternative to, or augmentation of, physical computer labs.

How do users access Windows Virtual Desktop? Students that have been given access to a department’s virtual lab can access Windows Virtual Desktop by logging in to www.wvd.uwaterloo.ca. 

How do I set up a Windows Virtual Desktop environment? IT support staff can enable Windows Virtual Desktop for their department or faculty by submitting a request to rt@uwaterloo.ca. Visit the Windows Virtual Desktop service page for more information.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? The University’s inbound mail record will be updated to route email sent to uwaterloo.ca addresses through the Cisco Cloud servers.

• Current mail delivery path: Internet (i.e., external individual/organization) > Mailservices > Cisco Cloud servers > Office 365/Exchange
• Planned mail delivery path: Internet > Cisco Cloud servers > Office 365/Exchange/Mailservices

When will this change take place? Saturday, May 15 between 8:00 and 10:00 a.m.

What is the impact? No end-user impact is expected.

Note: If desired, individuals may test unique mail delivery configurations following the above maintenance window.

Questions or concerns? Please submit to the IST Service Desk, helpdesk@uwaterloo.ca.

What is happening? 

• The ability to use @edu.uwaterloo.ca for authentication to University systems/applications will no longer be supported.
• @eduuwaterloo.onmicrosoft.com accounts will be disabled, removing access to old @edu OneDrive accounts. 

When will this change take place? Wednesday, April 28, 2021.

What is the impact? After this date, the only acceptable login for University systems supporting single sign-on will be the individual’s username (up to 8 characters) followed by @uwaterloo.ca. Data associated with old @edu.uwaterloo.ca accounts will not be deleted. Accounts will be locked but can be temporarily unlocked to retrieve data, if necessary.

Questions or concerns? Please contact the IST Service desk, helpdesk@uwaterloo.ca. 

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

When is this happening? Sunday, April 25 to Thursday, April 29 between 9:00 and 10:00 p.m. each night.

Why is this happening? To patch a known vulnerability in Exchange 2016.

Who will it impact? Users that are actively connected to a server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert users about being redirected to autodiscover.uwaterloo.ca. This is normal behaviour, and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions. This maintenance will not impact mailboxes that are in Office 365.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Resolved (April 20, 8:42 a.m.): Wireless calls, SMS and data services are now restored for the majority of Rogers and Fido customers. A small number of services with other carriers are continuing to come back online. The service outage was caused by a software update of network equipment that led to intermittent congestion and service impacts for customers across the country.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Update (April 19, 3:38 p.m.): The Rogers network teams are working diligently to resolve the outage but the issues are still ongoing.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Some Rogers and Fido wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Rogers is working on restoring these services.

What is the impact? Rogers and Fido customers may be unable to access cellular data and wireless services on their mobile devices. Incoming, outgoing calls, and text messages are impacted nationally.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Annual licenses for National Instruments Labview purchased before 2021 will expire and stop working on May 1, 2021. Licenses purchased after December 2020 will remain active until April 2022. 

What do users need to do? For uninterrupted access to the software, users who purchased a license before 2021 must renew their Labview license before May 1. If you have already purchased a license in 2021, no action is required.

How to renew: To renew your Labview license, visit the IST Webstore. License renewal is a two-step process: you will need to purchase the new license, then assign the license to a machine.

For graduate students: All graduate student purchasers must obtain permission from the account holder (supervisor/principal investigator) and specify the account holder's user ID in the “Who authorized use of this account” field. 
 
Questions or concerns? Submit a request using the Jira Service Desk Portal.

What is happening? Webex recordings issue that was noted yesterday has been resolved.

Why is this happening? Webex recording service is back to normal operation, any recordings made during this service disruption period and after is safe and will be posted within 24 hours.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Webex recordings may not be saving to the Webex portal as expected. Webex Live Meetings should remain unaffected. IST is investigating with the vendor. 

Why is this happening? A bug was found in the latest Webex updates which prevents Webex recordings from being produced.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates.

When is this happening? Sunday, April 18 from 10:00 a.m. to 2:00 p.m.

What is the impact? Remoteapps and licensed app VDI environments will be unavailable during the maintenance window. Users of the following applications might experience short outages while the servers are rebooting:

• SPSS
• SAS
• Quest
• MATLAB
• COMSOL Multiphysics
• ArcGIS

Work should be saved frequently to avoid data loss.

Additional resources:

• VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi
• Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.