News

What is happening? Information Systems & Technology (IST) has scheduled an emergency maintenance window to replace a storage shell that has a failure.

When is this happening? Saturday, June 4 from 7:00 to 11:00 a.m.

Which services will be impacted? The below services will be impacted. These are mapped drives that may exist on your device or server. During this outage, any drive mappings to these shared directories will not be accessible:

All Magneto SMB shares:

What is happening? We will be testing the University’s campus-wide emergency communication system.

When is this happening? Tuesday, May 17 at 2:00 p.m.                                             

What is the impact? Emergency communication channels being tested include:

A message from the Mass Email Management project sponsors
 

Resolved: The cause of this issue has been identified as a configuration error, during scheduled maintenance, to replace a database server, which resulted in the database going offline at a later time. The root cause of the configuration error has been corrected. IST has made some interim improvements such that the system will fail safe in the event of a future database outage.

Resolved: Full service has been restored within Quest and all users should be able to log in and work within the system as normal. Information Systems & Technology is coordinating an incident report that will be shared with appropriate stakeholders, including follow-up with the vendor and lessons learned.

Update [5:07 p.m. April 12]:

The winter 2022 issue of the IST Newsletter is now available! Learn more about how we’re implementing integrated collaborative IT in campus spaces; read about the recent increase in 2FA attacks and how to protect yourself; the WCMS 3 project team shares an update; the Green IT Committee is back; and more!

Resolved: This issue has been resolved and Jira Service Management should be displaying the correct status and workflow.

Questions or concerns? Questions or concerns about this issue, or if you feel the issue is persisting across your JSM project, may be submitted via IST’s Jira Help Portal.

Resolved: All WCMS 2 websites, have been restored and should operate as expected.

The University of Waterloo’s student information system, Quest, has successfully moved from its on-premises environment to the Oracle Cloud Infrastructure (OCI) environment. 

Oracle's next-generation cloud infrastructure provides a modern, secure, high-performance environment for our Quest system. Leveraging real-time data analytics, the student information system team are now able to quickly scale development and production environments to meet demand. This leading-edge technology ensures the Quest support team is in the best position to respond to feature and functionality requests, enhancing the overall experience of our clients.

As a result of Russia’s invasion of Ukraine, University of Waterloo-provided services Zoom, and two-factor authentication (2FA) service Duo are now or will be unavailable to individuals attempting to authenticate from several countries and regions restricted by the Office of Foreign Assets Control (OFAC) — a financial intelligence and enforcement agency of the United States Treasury Department. 

As of March 10, 2022, the below places will be impacted by this change. Waterloo students studying in Iran are most likely to be impacted. Please be aware that other service providers may implement similar sanctions at any time.

• Cuba
• North Korea
• Iran
• Sudan
• Syria
• Crimea region
• Sevastopol region
• Donetsk region
• Luhansk region