Today marks the start of an exciting part of the Discovery phase of the Culture Change process at Yee Hong - Markham.
Multi-lingual volunteers from Yee Hong will begin interviewing staff members at Yee Hong to Discover 'the best of what is' at this Long Term Care home in Markham, Ontario. Most of the staff at Yee Hong are native Chinese speakers, so volunteers fluent in English, Mandarin, Cantonese and even a Hakka speaker are on hand to confidentially learn from staff members.
Staff members also have the opportunity to share their positive care experiences through online or paper questionnaires.
Next, the Culture Change Coalition at Yee Hong plan to gather positive stories from family members of residents, residents themselves, and community members including the wonderful volunteer corps who works at Yee Hong.
Stay tuned!