Accessible transportation services

Student Access Van

The Student Access Van is a safe, accessible, and reliable on-campus transportation shuttle service that is offered through AccessAbility Services for students with temporary or permanent disabilities.


Eligibility for this service is based on documentation from a licensed health care practitioner.  Documentation must clearly indicate a diagnosis of disability affecting mobility and be classified as temporary or permanent.

All temporary classifications must include a date range in which this service is required.    


The Student Access Van picks up and drops off students across the Waterloo campus. The boundaries include:

  • University Avenue 
  • Westmount Road Phillip Avenue 
  • UW Residences
  • Wilfrid Laurier University Peters Building
  • Columbia Street

Our drivers

AccessAbility Services hires University of Waterloo students as drivers who have had a police check and hold a valid G level, point free, Ontario driver’s license. Occasionally, drivers may provide assistance with loading or unloading passengers.  

Hours of operation

  • Monday – Thursday 8:00AM – 7:00PM
  • Friday 8:00AM – 5:30PM
  • Rides needed after 7:00PM Monday - Thursday will be scheduled with taxi service

Preparing for your ride

Pick-up times are on a half hour basis.  Please book pick-ups to occur a half hour prior to the beginning of your class or appointment. If for any reason you require a change in your schedule, it is your responsibility to contact the Student Access Van driver at

To request this service, book an appointment with your AccessAbility Services Accommodation Consultant.  Minimum notice to use the service is 1 business day and the average length of time to complete a request is 1 business day.

Please Note:  Due to low registration numbers in the Spring Term, the Access Van will not be operating.  If you require transportation please contact your AccessAbility Services Accommodation Consultant to discuss options.

Accessible entrances