Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

Featured sites and services

  1. May 20, 2020New features available in Microsoft Teams

    What is happening? Microsoft Teams has added new features to improve app functionality and enhance user experience: 

    • 3x3 video gallery - allows up to 9 users to display video simultaneously during meetings
    • 'Raise hand' function - allows users to indicate when they want to speak without interrupting the meeting conversation
    • Pop-out windows for chats and meetings - allows users to open separate windows for chats and meetings

    Download the Teams app on desktop or mobile: https://teams.microsoft.com/downloads

    For more information, visit: https://uwaterloo.ca/microsoft-teams/

    Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  2. May 15, 2020Increase in COVID-19 related phishing attempts

    What is happening? There has been an increased volume of COVID-19 related phishing emails being sent to members of the University. These phishing attacks are expected to continue in the foreseeable future. Please be vigilant and read emails carefully before responding. If you have received emails with subject lines similar to the following, do not click any links and do not reply:

    • New update on COVID-19
    • MUST READ: New update on COVID-19
    • New development on COVID-19
    • New development on Covid-19 must read!

    What should I do if I have received this email? Suspected fraud attempts should be reported to the Security Operations Centre at soc@uwaterloo.ca. Reports of successful fraud should be directed to UW Police Services at uwpolice@uwaterloo.ca.

    Where can I get legitimate COVID-19 updates? The Government of Canada has an opt-in email list for individuals who want to receive trusted information about COVID-19: https://www.canada.ca/en/managed-web-service/get-updates-covid-19.html

    Visit the University’s Coronavirus Information website for information and updates: https://uwaterloo.ca/coronavirus/ 

    Learn more about cyber security best practices: https://uwaterloo.ca/cyber-awareness/

    Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  3. May 13, 2020Resolved: Exchange Online unavailable - May 13

    Resolved (May 13, 4:13 p.m.): The Exchange Online access issue has been resolved. Users should be able to sign into Outlook on the web again. 

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

    What is happening? Users may be unable to access the Exchange Online email service. IST is investigating with the vendor. 

    What is the impact? Users may encounter an error with the following message: "AADSTS50011: The reply URL specified in the request does not match the reply URLs configured for the application: 'e48d4214-364e-4731-b2b6-47dabf529218'".

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

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  1. May 26, 2020Akindi Live Training (Webinar) - May 26

    Join the training session via the following Zoom meeting link (which won’t be active until closer to the call time) https://zoom.us/j/93662860839

    Learn how to create and edit tests in Akindi, print and scan test sheets, and send grades directly to your LEARN gradebook.


    • With Akindi Online, assessment sheets can be shared and completed electronically - no printing or scanning required!
    • Set time limits for online assessments: students will need to complete the assessment within the allotted time, set by instructor.
    • Customize online assessment for select students: to accommodate students that require different assessment time limits or deadlines, instructors can customize time limit, activation date, and deadline for those students

    For more information, visit: https://uwaterloo.ca/akindi/#new

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