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In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

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  1. May 3, 2021Inbound mail record to be updated - May 15

    What is happening? The University’s inbound mail record will be updated to route email sent to uwaterloo.ca addresses through the Cisco Cloud servers.

    • Current mail delivery path: Internet (i.e., external individual/organization) > Mailservices > Cisco Cloud servers > Office 365/Exchange
    • Planned mail delivery path: Internet > Cisco Cloud servers > Office 365/Exchange/Mailservices

    When will this change take place? Saturday, May 15 between 8:00 and 10:00 a.m.

    What is the impact? No end-user impact is expected.

    Note: If desired, individuals may test unique mail delivery configurations following the above maintenance window.

    Questions or concerns? Please submit to the IST Service Desk, helpdesk@uwaterloo.ca.

  2. Apr. 27, 2021Resolved: Users unable to access Teams - April 27

    Resolved: Users should be able to access Teams again as expected. If you are experiencing persisting issues, please restart your Teams client.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


    What is happening? Some users may intermittently be unable to access Microsoft Teams through both the web and desktop client. Microsoft is investigating the issue; updates will be provided when available.

    What is the impact? Users may experience degraded performance with multiple features. These include but are not limited to:

    • Can't send or receive messages 
    • Can't join meetings 
    • Some channels may not appear 
    • Can't join channels 
    • Can't join chats 

    What do users need to do? Users experiencing issues should restart their Teams clients. 

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  3. Apr. 21, 2021Changes to University system/application login for @edu.uwaterloo.ca addresses - April 28

    What is happening? 

    • The ability to use @edu.uwaterloo.ca for authentication to University systems/applications will no longer be supported.
    • @eduuwaterloo.onmicrosoft.com accounts will be disabled, removing access to old @edu OneDrive accounts. 

    When will this change take place? Wednesday, April 28, 2021.

    What is the impact? After this date, the only acceptable login for University systems supporting single sign-on will be the individual’s username (up to 8 characters) followed by @uwaterloo.ca. Data associated with old @edu.uwaterloo.ca accounts will not be deleted. Accounts will be locked but can be temporarily unlocked to retrieve data, if necessary.

    Questions or concerns? Please contact the IST Service desk, helpdesk@uwaterloo.ca

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