Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

Featured sites and services

  1. Aug. 6, 2020Java end-of-life - removal – August 11

    What is happening? Java will be removed from all IST managed computers in Academic Support departments. Note: Java will not be removed from software that installs its own Java.

    When is this happening? August 11 at 11:00 p.m.

    Why is this happening? Oracle is no longer providing any free Java or security updates to public (personal) users after December 2020. Java is considered high risk software with security vulnerabilities. Java subscription support has a cost.

    Questions or concerns? Please contact rt-ist-CSSoftware@rt.uwaterloo.ca

  2. Aug. 5, 2020Request Tracker (RT) downtime and email delivery – August 5

    What is happening? The Request Tracker (RT) system was down on August 5 from approximately 2:30 a.m. - 7:45 a.m. RT emails and ticket creation were delayed during this time. IST has resolved the issue. All RT email and ticket creation from this morning have now been processed. We apologize for the inconvenience and appreciate your patience. 

    Questions or concerns? Please contact the IST RT support team, rt-help@rt.uwaterloo.ca.

  3. July 29, 2020Resolved: UWaterloo Scholar unavailable - July 29

    Resolved (July 29, 3:00 p.m.): UWaterloo Scholar has been restored. Users should be able to access UWaterloo Scholar again.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357


    What is happening? UWaterloo Scholar is currently unavailable. IST is investigating and more information will be shared when available.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357

Read all news