Tuesday, October 18, 2022
Many of the Library’s resources are easily accessible online for anywhere, anytime use. But as we’ve all experienced at one point or another, sometimes things can go wrong. Just like with our Ask us service, there are real people on hand to support the campus community if they have trouble accessing any of our digital resources.
Courtney Bremer, e-resource access manager, part of the Collection Development team at the Library, shares more about how this service supports the campus community.
Who is the primary user of this service?
Primarily it is students, staff and faculty who reach out to us if they need help with our e-resources. But any one of our library users really as one of the main entry points for e-resource support is through the “Report a problem” button when looking at an item in the Library’s catalogue, Omni.
How does this service help library users?
The Electronic Resources Access team is the primary source for any electronic resource access issue beyond basic troubleshooting. The team maintains access to our electronic resources to ensure students, faculty and staff can get access to the resources they need and the full collection at all times.
What is your number one tip to users to get the most out of this service?
If you come across an access issue or can’t get to a resource, report it! We strive to resolve issues reported as soon as possible. If it is something that can’t be resolved quickly, we help to find an alternative means to get the resource when and where possible.
Follow along all week as we spotlight more services and resources the Library provides to the campus community. And be sure to follow us on social media (Facebook, Twitter, Instagram) to keep up to date with all our latest news!
