Ever struggled to write an email asking for help or received a response that didn't quite answer your question? You're not alone!
Knowing how to ask for help via email is an academic skill that requires critical thinking and clear communication. Try these seven tricks to write more effective emails and get the support you need!
#1 - Check email policies
If you’re writing an email to your professor, check the email policy section of your course outline to know what to include in your email and how long you can expect to wait for a response. When email policies aren’t available, the next steps will help you navigate this!
#2 - Make it easy for someone to help you
Clear, formal emails make it easy for professors and staff members to understand what you need. Start with a warm greeting using the person’s name and end with your name. Be sure to verify the spelling of the person’s name and academic title (if applicable) before writing the rest of your email.
#3 - (Re-)Introduce yourself
Professors and staff in the university support hundreds of students, so it’s important that you introduce or re-introduce yourself in your email. Include information about how you know them (e.g. “I’m in your BIO2000 class, section 002”) and your student number.
#4 - Give context so your request makes sense
To receive help that is relevant to you, explain your problem and solutions you’ve already tried to show you’ve made an effort to solve it.
#5 - Ask for help clearly and specifically
State why you’re reaching out for help and, if possible, the type of help you need. As an additional step, include the help you’re requesting in the email subject line.
#6 - Remain respectful
Remaining respectful increases the likelihood that others will respond and try to help you. Soften your tone in emails using “would” and “could."
#7 - Be prepared to follow-up
Emails are ongoing communications. You may have additional questions based on the response you receive, but if you don’t, thank the person for their help. If you receive no response, write a polite email referring to your initial message.
Ready to hit send?
Put these seven tips into practice the next time you write an email asking for help! Need some inspiration? Explore our guide to simple and impactful phrases to use when asking for help in university to assist you in your next email.