The Library was recognized at the Excellence Canada Summit last week for achieving Silver certification in Excellence Canada's Excellence, Innovation and Wellness (EIW) program.
Library staff accept their Department's Silver award at the Excellence Canada Summit. Photo: Gary Roork
The Silver certification process was a transformative one for the Library – from negotiating changes in leadership to how it addressed the process overall. Staff from all library departments were involved in an intensive period of investigation, analysis, recommendations, communications and improvements. The process enacted significant changes that will be evident in the everyday operations of the Library, and will guide how it moves forward. Some tangible changes include: defining and publishing service standards, clarifying and consolidating human resources-related materials, revising and documenting onboarding processes, and numerous training opportunities for staff on process mapping, project management and facilitation.
The process also identified additional opportunities for growth and improvement. These opportunities are being rolled into the Library’s multi-annual planning and priorities process to keep up the momentum built by employees’ efforts during the Silver process, as the University moves towards Gold.
About the Library
The Library is one of the University’s busiest physical and virtual hubs, and contributes to student success and the achievement of the University's goals by collaborating with the community in teaching, learning, research and service. The Library's greatest resource is staff, and it is its goal to be guided by the mission, user-focused, empowered, innovative and flexible.
