Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

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  1. Oct. 22, 2019Qualtrics Public V2 API deprecation - November 15
    What is happening? Qualtrics will be deprecating Public V2 APIs. Qualtrics Public V2 APIs will need to be migrated to Qualtrics Public V3 APIs.
    When is this happening? Public V2 APIs need to be migrated before November 15, 2019.
    What do users need to do? 
    • Make sure all applications/services using Qualtrics Public V2 APIs (excluding Website/App Feedback and 360) are migrated to V3, before the deprecation date.
    • Any Public V2 APIs not migrated before November 15 may result in failure to access the Qualtrics XM Platform.
    Questions or concerns? Please contact rt-ist-cs-qualtrics@rt.uwaterloo.ca, Qualtrics support site, or Qualtrics XM Community.
  2. Oct. 21, 2019Existing telephone voicemail service to be migrated to new service – October 26
    What is happening?  The existing University telephone voicemail service, CallPilot, will be migrated to a new service called OfficeLinx.
    When is this happening? Saturday, October 26 from 10:00 a.m. to 2:00 p.m.
    What is the impact?
    • All existing voicemails, greetings, menus, etc. will be migrated, except for the individual’s voicemail inbox PIN. 
    • Steps for signing in to the new system will be slightly different than the current system, but once signed in, all existing function keys are the same as they currently are in CallPilot. 
      • Dial-in phone numbers (on campus, 70000 and off campus, 519-888-4966) will remain the same.
    • There will be a new web interface for OfficeLinx (used to manage mailbox and optional features, such as email forwarding).
    Action required: Following the migration, individuals will be required to:
    • Sign in to their voicemail inbox using their temporary PIN, and set a new personal PIN. 
    • If using, sign in to the web interface using their temporary application password (different from PIN), and set a new application password.
    Note: Individuals will receive a separate email with their temporary PIN and application passwords. Some area telephone administrators may receive the temporary PIN and application passwords for mailboxes not owned by a specific individual.
    What if I didn’t receive an email with temporary sign in details? Please submit a Request Tracker (RT) ticket to rt-ist-csteladmin@rt.uwaterloo.ca
    Support resources: Please view the appropriate knowledge base article for information on logging in to the voicemail service and for steps on resetting your password.
    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
  3. Oct. 9, 2019OnBase upgrade - October 16

    What is happening?  The OnBase document depository and database server are being migrated to Windows Server 2016 virtual machines.

    Why is this happening? Microsoft’s extended support for Windows Server 2008 R2 SP1 (currently used by the OnBase document depository and database server) is ending. Virtual machines must be upgraded before support ends in order to avoid security risks. 

    When is this happening? Wednesday, October 16 for the entire business day. Additional communications will be sent when the upgrade is complete.

    What is the impact to OnBase users? OnBase will be unavailable during the upgrade window. Graduate applicant documents viewed through Quest will also be unavailable.

    Questions or concerns? Please contact Colin Clark, colin.clark@uwaterloo.ca or ext. 41344.

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