Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

  1. Mar. 16, 2017Update: WCMS and Drupal upgrade – March 16

    UPDATE: The upgrade of WCMS responsive “FDSU” websites, single page sites and conference sites to Drupal 7.54 and WCMS version 2.4.1 is taking longer than originally anticipated.

    An additional maintenance window has been added to complete the upgrade on Monday, March 27 from 7:00 p.m. until 7:00 a.m. on Tuesday, March 28.

    What you need to do before the upgrade begins: If you have a responsive, single page, or conference site, please log out of your site and do not work on your site during this upgrade window. Sites will remain available to site visitors during the upgrade window.

    Questions or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

    updated as of 3:00 p.m. March 24.

  2. Mar. 14, 20172016 Exchange upgrade – March 14

    What is happening? Connect users will now see the 2016 Exchange Logon page when using Outlook Web access. 2016 Exchange will be handling all client connectivity. Exchange 2016 and Exchange Online support the following versions of Outlook:

    • Outlook 2016
    • Outlook 2013
    • Outlook 2010 with KB2965295
    • Outlook for Mac for Office 365
    • Outlook for Mac 2011

    Please note: Outlook clients earlier than Outlook 2010 are not supported. Email clients on Mac operating systems that require

  3. Mar. 1, 2017Request Tracker (RT) maintenance and down time – March 2

    What is happening? The Request Tracker (RT) system will be offline for system maintenance. During this time, we will be applying operating system patches and making more room for the database.

    When is this happening? Thursday, March 2, from 6:00 to 7:00 a.m.

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