How to create an IT Ticket

Currently, the most up-to-date method of sending in an IT Help Desk ticket is by sending an email to phr-it@uwaterloo.ca. IT Help Desk can help with a variety of IT related issues, including but not limited to:

  • Project planning
  • Highly secure encrypted automated backups
  • Website services
  • A/V services
  • Web conferencing
  • IP telephony services
  • Mobile device service
  • Disaster recovery
  • Computer virus scanning and prevention
  • Building and room Security Access Management
  • Operating system upgrades
  • Software purchasing and installation¬†

The information technology (IT) department is on-site at Waterloo Pharmacy from 8:30 to 5:00 pm, Monday to Friday.