Effect of Domestic Trainee Robots’ Errors on Human Teachers’ Trust

It is anticipated that intelligent robots will gain the ability to learn from humans how to perform tasks, and will assist them in many contexts such as with household chores in the near future; therefore, people should have the confidence to trust these robots after teaching them how to do a task. Like most machines, robots may sometimes behave in an erroneous manner and such errors can easily undermine trust in the robots, depending on their severity. Nevertheless, when a robot has been taught a task by humans, we hypothesize that the teachers may ignore small mistakes made by the robot, if it shows significant improvements while practising the task. We first conducted a study with 173 participants in which the perceived severity of different robot errors in a household chore (preparing food) was investigated. We then used the results to create scenarios of different levels of severity and conducted a second study with 138 participants to investigate the impact of error severity on trust. Participants remotely taught their preferences in food preparation tasks to robots. Over several practice rounds, robots’ behaviour improved, but the robots made either (a) no errors, (b) a small, or (c) a big error at the end, depending on the experimental condition. Small errors significantly affected trust and big errors had an even more adverse impact. Trust in the robot was found to be correlated with personality traits of the participants as well as with their disposition to trust other people.