Removal of Campus Emergency Poles

by The Safety Office
Illustration of the helpline poll as a cartoon character

You may have noticed one of 13 emergency poles in your travels across campus and wondered, what’s the purpose of those poles?

These emergency poles were a helpline that connected to Special Constable Services if someone needed immediate emergency assistance. Installed many years ago, these poles have not kept pace with advancements in safety technology and were not always reliable.

After a comprehensive review of their usage and relevance in today’s safety landscape, Waterloo has decided to permanently disable and remove these poles and helplines. Work will begin in spring 2026.

Illustration of the helpline poll as a cartoon character

Background

In October 2024, the helplines were temporarily taken out of service. Since that time, we have continued to monitor whether the temporary decommissioning of the helplines has resulted in any complaints, concerns, or incidents and have received none.  

Today, individuals typically carry a phone and can make a call while remaining mobile. These factors, in conjunction with the significant cost of repairing or replacing the helplines, further supports the decision to remove the poles. This work will begin in spring 2026.

Alternative Safety Measures

  • Download Regroup Mobile, an emergency notification app, is the main means of communicating about emergencies on our campus. If you have not yet done so, download Regroup mobile from the Apple Store or Google Play to ensure you receive emergency communications from the University.
  • Use WalkSafe, a peer-led service where trained volunteers can accompany you across campus after dark. Request a walk and get to your destination safely. This pilot program runs until April 2, 2026. All feedback gathered during this time and after will help shape the future of the program.
  • For emergencies, call 911 or Special Constable Services at 519-888-4911 for campus assistance or concerns.

What's next?

The University will continue to focus on safety improvements like parking lot lighting instead of replacing the helplines. If you have any safety concerns or questions, please contact Special Constable Services.