The Centre is a new student service unit built to enrich the student experience with a student-focused approach to services. The 5,000 square foot space includes 3 self-service stations, including a printer/photocopier, 8 wickets, 6 consultation rooms, a waiting room/study space, and a case management queuing system that will improve student wait times and the overall student experience.
The Centre combines the front-line services of Graduate Studies and Postdoctoral Affairs (GSPA) and the Registrar’s Office (RO), including Student Awards & Financial Aid (SAFA) -- and the Student Success Office will join in 2019. Some services of other units, such as Student Financial Services (SFS) and Waterloo Professional Development Program (WatPD)/EDGE have also been incorporated.
Our work is guided by the following principles:
Put students first
Provide exceptional service
To be a leader on campus for student experience excellence
To have fun and make students feel welcome and comfortable