About the Student Service Centre

The Centre is a new student service unit built to enrich the student experience with a student-focused approach to services. The 5,000 square foot space includes 3 self-service stations, including a printer/photocopier, 8 wickets, 6 consultation rooms, a waiting room/study space, and a queuing system.

The Centre combines the front-line services of Graduate Studies and Postdoctoral Affairs (GSPA), Student Financial Services (SFS) and the Registrar’s Office (RO), including Student Awards & Financial Aid (SAFA). Some services of other units, such as Student Success Office (SSO), Parking Services and Waterloo Professional Development Program (WatPD)/EDGE have also been incorporated.

Our work is guided by the following principles:

1. Put students first

2. Provide exceptional service 

3. To be a leader on campus for student experience excellence

4. To have fun and make students feel welcome and comfortable