The Centre COVID-19 update

In person operations of The Centre are closed indefinitely due to COVID-19. Please connect with us by email, live chat, or at 519-888-4567, ext. 42268. Our hours are 8:30 a.m. to 4:30 p.m. - Mondays, Tuesdays, Thursdays, Fridays, and 8:30 a.m. to 6:00 p.m. on Wednesdays. Official documents will continue to be processed and can be ordered online for mail or courier. 

News

Friday, July 31, 2020

Chat with our specialists!

Have a question? Use our new live chat option to speak with one of our Student Service Specialists. We are happy to assist with any inquiries you may have regarding your student account, course enrolment, ordering official documents, OSAP and financial aid, paying tuition and Promissory Notes, and much more!

Live chat is available 8:30 a.m. to 4:30 p.m. - Mondays, Tuesdays, Thursdays, Fridays, and 8:30 a.m. to 6:00 p.m. on Wednesdays.

Friday, July 31, 2020

Academic Readiness Bursary now available to students

The new Academic Readiness Bursary provides assistance for students who are or will be registered in the fall 2020 term and who may incur costs related to studying remotely in the fall term, as a result of COVID-19. Applications must be received by September 30, 2020.

Tuesday, May 12, 2020

Spring 2020 Update

Welcome back students to Waterloo's first ever fully online term!

Although our doors remain closed for in person visits, we will be happy to serve you by phone and email: 519-888-4567, ext. 42268 and askthecentre@uwaterloo.ca. Official documents continue to be processed within 1-3 business days for mail and courier.

We know that an online spring term is not what you had planned. That’s why we’ve brought the University community together to update your Current Students web page with everything you need to succeed, all in one convenient place.

Thursday, April 16, 2020

Moving students from @edu.uwaterloo email to new @uwaterloo domain - April 25-27

This message was previously published by Information Systems & Technology (IST).

What is happening? To enhance collaboration opportunities between University students and employees, all existing @edu.uwaterloo.ca email accounts will be moved to the University's Office 365 @uwaterloo.ca tenant.  
 

What are the benefits of this change? 

  • Improved collaboration between students and employees using Office 365 apps 
  • Simplified troubleshooting and support processes 
  • Clarification and simplification of login processes for systems used by both students and employees (e.g. LEARN, Quest) 

When will this work take place? This work will take place from April 25 (11:00 p.m.) to April 27.  

Monday, March 30, 2020

Important update regarding Spring convocation

This message was originally sent to spring graduands and their families by Feridun Hamdullahpur, president and vice-chancellor.


  • With deep regret, we will not be able to conduct in-person convocation ceremonies in June; they will be delivered in a different manner to celebrate our new alumni. 
  • It’s important to update your address in QUEST as you will likely receive your diploma by mail. 
  • You will have a chance to attend a ceremony at a later date. 
Friday, March 27, 2020

Update About Your Spring 2020 Class Schedule

To help stop the spread of COVID-19, we made the important decision to proceed with spring term 2020 with no in-person course activity. This means that we will hold all classes and exams online (with the exception of CLN and PRA courses).

We want you to have a quality learning experience at Waterloo during these times of unprecedented change. We also want to make sure that you can continue to make progress towards earning your degree.

Drop/Add Period

Your class schedule and your Drop/Add Period appointment time will be available in Quest on April 1.

Revised important dates to note:

  • April 2-3: Drop/Add Period begins with gradual appointments in Quest
  • April 4 to May 25: add period for all students
  • April 8: tuition fee bills viewable in Quest
  • May 11: classes and co-op work terms begin
  • May 15: deadline to pay tuition and fees or become fees arranged
  • June 1: last day to drop classes with 100% refund
Monday, March 23, 2020

Spring Drop/Add Period delayed

As previously mentioned, the Spring Drop/Add Period has been delayed and a new date has not yet been determined. We will share this with you as soon as it is known.

Friday, March 20, 2020

Spring 2020 classes online only

This message was originally sent to students by Feridun Hamdullahpur, president and vice-chancellor


  • Spring Term 2020 will continue online  
  • Term will start on Monday, May 11 and will run for 12 weeks 
  • We have cancelled in-class activity until the end of Spring Term 
  • More information will come by the end of next week   

We have made the difficult decision to continue with an alternative delivery system for Spring Term. This means that we are not going to deliver in-person course activity. All courses and exams, including graduate research milestones, will take place online.  

I believe we need to do this to create some certainty during this uncertain time. We care about you and we want to make sure that we can continue to deliver a quality University of Waterloo academic experience during these extraordinary times.   

I am sharing some important details about the new term with you now, but we plan to give you more comprehensive information on Spring Term by the end of next week. 

Friday, March 20, 2020

Letter of Permission changes

The University of Waterloo has instituted a travel ban. If you are wishing to study at a post-secondary institution on Letter of Permission (LOP) for either spring or fall 2020, you will only be able to do so if the courses are being offered online or, for in-person classes, if you are already in the city where the institution is located (i.e., no travel is required) and the institution is operating. This will allow you to continue your studies if you have returned home. Review the University's travel advice on the Coronavirus Information website for an up-to-date information. Special note: If you already applied for a spring LOP and would like to withdraw your application, your application fee will be refunded. Contact askthecentre@uwaterloo.ca to initiate the refund.  

Wednesday, March 18, 2020

Delayed: Viewing your Spring 2020 Schedule and Drop/Add Appointments

Today was the day you were supposed to see your spring 2020 schedule and Drop/Add Period appointment times. We have made the decision to delay the release of this information while discussions about spring term delivery are still occurring. We will send another email once they are viewable.

At this time, the dates for the Drop/Add Period remain unchanged.

There will be a spring term! Details will be available by next week and shared once known.

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